Zotero stopped working

maayan_s
Hello, my Zotero connector stopped working (error message when I try to add a new paper) and my desktop applications is no longer syncing with the online version (spinning wheel stuck on syncing).
I followed all the troubleshooting steps related to the Zotero connector, it's not due to the browser or to an antivirus.
Any advice?
I do have a note to upgrade storage but I think that only relates to PDFs not being saved? Is there a way to check?
  • dstillman
    For saving, follow all the steps on Troubleshooting Problems Saving to Zotero. You haven't done so or you'd be providing more information.

    For syncing, we'd want to see a Debug ID for Zotero startup through a few minutes of the sync icon spinning, using the "Restart with Logging Enabled…" option.
  • maayan_s
    Hello, this is the Debug ID I have D397516554

    Looking forward to hearing from you, thank you
  • dstillman
    Does this happen if you disable all third-party plugins? If so, can you provide another startup Debug ID for that?
  • maayan_s
    I disabled all the extensions on Chrome and re-started both Chrome and Zotero. This is the Debug ID I got D1919665185.

    I want to re-iterate that in addition to not being able to add papers to Zotero using the plug in it seems like my desktop application is also not able to Sync with Zotero.org, not sure if this is the main issue?
  • dstillman
    edited May 22, 2024
    I was referring to third-party plugins in Zotero, not browser extensions. You still have Better BibTeX enabled in that debug output.
  • maayan_s
    Thanks for clarifying! Here is the new ID D1723784054
    Looks like it was able to add a paper and it is now syncing. What can be done so I can use the plug in?
  • dstillman
    edited May 22, 2024
    If you can reproduce this after updating to the latest version of BBT and re-enabling BBT, you should report this to the BBT developer on GitHub, who has been trying to fix this for days:

    https://github.com/retorquere/zotero-better-bibtex/issues/2887#issuecomment-2123470936
  • maayan_s
    it's working with the updated BBT. thank you so much for helping me figure this out!
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