Problem saving pdf files

hanaagra · April 17, 2024

Some pdf-files cant be saved. The message "An error occurred while saving this item. Try again, and if the issue persists see Getting Help for more information." shows when trying to save an article in Chrome.

dstillman · April 17, 2024

We always need an example URL for problems with saving.

If this is about ScienceDirect, see https://forums.zotero.org/discussion/comment/451390/#Comment_451390

hanaagra · April 17, 2024

Not ScienceDirect in this case, but that thread is helpfull. Thanks!

Here's the link:
https://wedocs.unep.org/bitstream/handle/20.500.11822/7894/DTI0889PA.pdf?sequence=3&isAllowed=

dstillman · April 17, 2024

The server is misconfigured, as explained in the "Missing Intermediate Certificate" section of Incomplete Cert Chain (If you run the SSL Labs test there, you'll see that it says "Chain issues: Incomplete".)

If you have a contact at the site, you can report it to them, with a link to that page.

Also note that this would likely start working after using Zotero more, since Zotero will cache the intermediate certificate when served properly by another site. (Saving this PDF works for me.) But as noted on the linked page, this would fail similarly in a new profile in Firefox, for example.