Synchronization and connexion doesn't work

Hello all,

I have actually a problem with Zotero, I can't synchronize my library with my zotero account I still have an error telling me than "request timed out".
I tried to unconnect my account from the parameters but now I can't connect my account anymore and I tried also to uninstall and reinstall the software but it not fix my problem.

Can you help me please? The help page tell me to ask here...
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