No pop up box when trying to create citations in google docs

When I try to create citations in google docs (Zotero -> create citation) after I verify my google docs account (which it asks me to do each time I click create citation) I get a message saying "Zotero experienced an error updating your document. Would you like to view troubleshooting instructions?" After clicking "yes" I am not given any troubleshooting instructions. There is no popup box behind my open windows or anything else. Thank you!
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