[Android] Exclamation mark displayed when downloading PDF

dstillman · March 3, 2024

This discussion was created from comments split from: Available for beta testing: Zotero for Android.

Peng_XoYa · March 3, 2024

As shown in the figure, I could not download the literature on the Android version, and an exclamation mark was displayed. Please ask what caused it. I used webdav to synchronize the literature, and the phone was Huawei HarmonyOS.

https://s3.amazonaws.com/zotero.org/images/forums/u11361278/z6b258qwqqw6r4t40ld2.jpg

dstillman · March 3, 2024

Have you confirmed that the file is on the WebDAV server? See Files Not Syncing. If you can't figure it out, we'd need a Debug ID as explained there.

Peng_XoYa · March 3, 2024

I've made sure that the file is on a WebDAV server and that I can download the PDF on my ipad as well.

dstillman · March 3, 2024

See the rest of my response, then.

Peng_XoYa · March 3, 2024

Thank you. I followed your prompt, and this is my ID of D2105523818.

dstillman · March 3, 2024

That shows a sync attempt, but I'm not seeing an attempt to open the file there. Are you sure you logged that?

Peng_XoYa · March 4, 2024

This is my Id after re-operation: D881019816.
Do you think this is it?

dstillman · March 4, 2024

(+0000000): [INFO] AttachmentDownloader: download remotely missing file N6G6YJZI

(+0000004): [INFO] AttachmentDownloader: enqueue N6G6YJZI

(+0000003): [INFO] AttachmentDownloadOperation: start downloading N6G6YJZI

(+0001884): [INFO] AttachmentDownloadOperation: finished downloading N6G6YJZI

(+0000006): [ERROR] Not found

Do N6G6YJZI.prop and N6G6YJZI.zip exist on the WebDAV server?

Peng_XoYa · March 4, 2024

Yes.
https://s3.amazonaws.com/zotero.org/images/forums/u11361278/8hrluh452zycjsctgr9g.png

dstillman · March 4, 2024

Oh, sorry, I wasn't thinking here. The Android app doesn't yet support WebDAV (and so you never even configured it in the settings). This is just trying to download files from Zotero Storage, which aren't there if you're using WebDAV.

Peng_XoYa · March 4, 2024

Thank you, I see. I hope to configure WebDAV on Android.