1518418400 and 911267065

taniayday
I have downloaded Zotero today on 2 different computers (home and work) that use 2 different browsers.
The libraries have not synced.
Afetr changing password and doing restarts, no luck with syncing.
After adding publications to the second account (home) and attempting to sync, received this error message beside the sync button: "Group with libraryID 1 does not exist"
Thanks for any help.
  • dstillman
    edited February 5, 2024
    [JavaScript Error: "Upload request 1/GF26SMF4 failed"]
    [JavaScript Error: "Group with libraryID 1 does not exist" {file: "chrome://zotero/content/xpcom/data/groups.js" line: 108}]
    On the computer where you're getting the error, restart Zotero and try again.

    If you're still having trouble, provide a Debug ID (different from a Report ID) for a sync attempt that fails.
  • taniayday
    Thanks.
    I restarted Zotero and the computer, and followed instructions.
    D947947250
  • dstillman
    edited February 5, 2024
    And? That just shows a successful sync with no errors.

    If you're still not seeing data you expect, see Changes Not Syncing.
  • taniayday
    Still doesn't show any of the references I added at work.
    Will have to troubleshoot the work computer tomorrow as the online account also does not show what I added at that computer.
    Thanks, will be back in contact after that if no joy.
  • dstillman
    Right, as the linked page explains, if you don't see the data in the online library, any device where you don't see the data is irrelevant.
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