Word crashes when I try to go in the document preferences in Zotero plugin

helo1506
Hi all,

I have trouble with the newest Mac upgrade.

I have an existing document in which I would need to change the type of style used to change how citations appear in the text.

Unfortunately, Word crashes when I click on Zotero Document preference or any other Zotero button.
I am not sure how to fix this if one of you could help please ?

  • adomasven
    Does this happen in a new document? Could you submit a Report ID?
  • helo1506


    Process: zotero [898]
    Path: /Applications/Zotero 2.app/Contents/MacOS/zotero
    Identifier: org.zotero.zotero-beta
    Version: 6.0.27 (6.0.27)
    Code Type: X86-64 (Native)
    Parent Process: launchd [1]
    User ID: 501

    Date/Time: 2024-01-23 14:08:15.2110 +0100
    OS Version: macOS 14.2.1 (23C71)
    Report Version: 12
    Bridge OS Version: 8.2 (21P2057)
    Anonymous UUID: 71CC65FB-ED93-3958-51C6-9DC46311DEB3


    Time Awake Since Boot: 590 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000068
    Exception Codes: 0x0000000000000001, 0x0000000000000068

    Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
    Terminating Process: exc handler [898]

    VM Region Info: 0x68 is not in any region. Bytes before following region: 140737488072600
    REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
    UNUSED SPACE AT START
    --->
    shared memory 7ffffffbb000-7ffffffbc000 [ 4K] r-x/r-x SM=SHM

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0 libsystem_c.dylib 0x7ff802c997cf flockfile + 18
    1 libsystem_c.dylib 0x7ff802c9e395 rewind + 45
    2 libZoteroWordIntegration.dylib 0x1103580a3 getTemporaryFile + 387
    3 libZoteroWordIntegration.dylib 0x1103554c6 setTextRaw + 566
    4 libZoteroWordIntegration.dylib 0x1103551b5 setText + 133
    5 XUL 0x11536dd04 ffi_call_unix64 + 76
    6 XUL 0x11536d28e ffi_call + 894
    7 XUL 0x114ba013e 0x1119d2000 + 52224318

    Thread 1:: Gecko_IOThread
    0 libsystem_kernel.dylib 0x7ff802dae6fa kevent + 10
    1 XUL 0x111ebaef1 0x1119d2000 + 5148401

    Thread 2:: Socket Thread
    0 libsystem_kernel.dylib 0x7ff802db291e __select + 10
    1 libnss3.dylib 0x10bafcaec 0x10b9b3000 + 1350380

    Thread 3:: JS Watchdog
    0 libsystem_kernel.dylib 0x7ff802dac5ce __psynch_cvwait + 10
    1 libsystem_pthread.dylib 0x7ff802de976b _pthread_cond_wait + 1211

    Thread 4:: JS Helper
    0 libsystem_kernel.dylib 0x7ff802dac5ce __psynch_cvwait + 10
    1 libsystem_pthread.dylib 0x7ff802de976b _pthread_cond_wait + 1211
    2 libmozglue.dylib 0x10ae769dc mozilla::detail::ConditionVariableImpl::wait_for(mozilla::detail::MutexImpl&, mozilla::BaseTimeDuration const&) + 60
    3 libsystem_pthread.dylib 0x7ff802de4bab thread_start + 15
  • helo1506
    Sorry I had to cut the report down as it was way too long
  • dstillman
    edited January 23, 2024
    That's an outdated version of Zotero. It won't work with Word on Sonoma. You should update to Zotero 6.0.30 from the download page and figure out why you haven't received automatic updates in months.
  • dstillman
    (You also appear to have two copies of Zotero in Applications. You should delete them and download a single up-to-date copy.)
  • helo1506
    amazing thanks you too much !
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