iPad files not syncing

hv1317
D1606168797

My iPad files aren’t syncing, despite my sync settings looking okay on my laptop. This is the first time I'm using the discussions page, so apologies if I haven't shared any relevant information. Any ideas on now to resolve?

Thanks in advance for your time!
  • dstillman
    See Files Not Syncing.
  • hv1317
    @dstillman: I have gone through the steps 1-7 of the "Files Not Syncing" page and have posted on the Discussions page per step 8 ("If Device B is an iPad or iPhone, generate a Debug ID for an attempt to open the file and post it to the Zotero Forums." - the debug ID is: D1606168797).

    Everything looks okay for steps 1-7 (The files are being uploaded to the server and the files are accessible from the server on my laptop. My iPad is logged into the same account and in the iPad app I can see the files are there, but when I try to access them I get the error message saying: "The attached file is not available in the online library. Please check that the file has synced on the device where it was added.")
  • dstillman
    edited January 17, 2024
    The message means exactly what it says. The files haven't been uploaded to the online library, and the page explains how to check that. Your iPad is totally irrelevant.

    From the very first line of the linked page:
    You may have just reached your Zotero Storage quota, preventing additional files from being synced.
    That's the case for you. You've either turned off file syncing or you would be getting an error about that on every sync.
  • hv1317
    Ah, missed the tree for the forest. Thank you for your time and help!
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