Error: WebDAV Server did not accept... Report ID 769409670

BoomCheese
edited December 18, 2023
Hi,

As of a few days ago, I can't access any PDFs I have uploaded to Zotero. When I try to verify my account with 4shared, I get the error "The WebDAV server did not accept the username and password you entered" even though I am sure the username and password are correct. I can access old PDFs, and any PDFs that were added on the PC I am using when I get the error, but any I have uploaded in past two months on a different device cannot be accessed. I'm not sure what changed. I also tried to use an alternative service (pCloud) but this won't let me verify my account either.

A full error message is detailed below. Many thanks in advance.

-----------------------------


[JavaScript Error: "The WebDAV server did not accept the username and password you entered.

Please check your file sync settings or contact your WebDAV server administrator."]

[JavaScript Error: "WebDAV verification failed"]

[extra output removed — D.S.]
  • dstillman
    The message means what it says. It's an authentication error from your WebDAV provider.

    I believe 4shared no longer offers WebDAV for free accounts, but you'd have to ask them.
  • schwabre
    I had to change my password for my pcloud account some time ago, since then the syncing with Zotero does not work anymore (I am a premium user). I get the same error message as reported above:

    "The WebDAV server did not accept the username and password you entered.
    Please check your file sync settings or contact your WebDAV server administrator."

    I contacted pcloud and they checked my account and couldn't find any authentication failures.

    Is it possible that there is a problem from Zotero's end?
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