Zotero not syncing

cmartinellineto
Hi,
my zotero is not syncing. I insert the right username and password because they work in the web platform, but not in the local app. I receive Invalid username or password, but this error makes no sense since I can login on my account. Any idea?

Tks
  • dstillman
    I'm not seeing any sync login attempts from you today. Make sure you're actually clicking Set Up Syncing in the settings.
  • cmartinellineto
    Hi, I changed my username to cmartinellineto. I am sure I am clicking Set Up Syncing otherwise I would not receive any error message. Again I receive Invalid username or password. With the same credentials I access this environment. This really makes no sense. Please check if there are bugs related to syncing.
  • dstillman
    There are still no sync login attempts from you.
    I am sure I am clicking Set Up Syncing otherwise I would not receive any error message.
    No, you would see an error to the left of the sync button in the Zotero toolbar if you're just closing the Sync settings and clicking the Sync button instead of actually clicking Set Up Syncing in the settings. There's a good chance that's what's happening here.

    If you're sure you're clicking "Set Up Syncing" — which is the literal text that appears on the button — provide a Debug ID for doing so.
  • cmartinellineto
    I couldn't send a Debug_ID, but here are some diagnostic messages.

    (3)(+0279493): Getting Zotero sync password
    (3)(+0000002): Connecting to streaming server at wss://stream.zotero.org/
    (3)(+0000393): WebSocket error
    (1)(+0000000): WebSocket connection closed: 1006
    (3)(+0000001): Delaying 300000 ms
    (3)(+0300013): Getting Zotero sync password
    (3)(+0000003): Connecting to streaming server at wss://stream.zotero.org/
    (3)(+0000466): WebSocket error
    (1)(+0000000): WebSocket connection closed: 1006
    (3)(+0000001): Delaying 600000 ms
    (3)(+0013953): HTTP POST "[JavaScript Error: "The connec…" (101596 chars) to https://repo.zotero.org/repo/report?debug=1
    (3)(+0000005): POST body gzipped from 101596 to 11646; 89% savings

    (3)(+0000001): HTTP POST "{"username":"cmartinellineto","password":"********","name":"Automatic Zotero Client Key","access":{"user":{"library":true,"notes":true,"write":true,"files":true},"groups":{"all":{"library":true,"write":true}}}}" to https://api.zotero.org/keys
    (3)(+0000145): HTTP POST https://api.zotero.org/keys succeeded with 403
    (3)(+0000003): [ConcurrentCaller] Done with function (0/4 running, 0 queued)
    (3)(+0000002): Alert: Invalid username or password
    (3)(+0000006): [ConcurrentCaller] All tasks are done
    (3)(+0035867): Getting Zotero sync password
    (3)(+0000004): Connecting to streaming server at wss://stream.zotero.org/
    (3)(+0000447): WebSocket error
    (1)(+0000001): WebSocket connection closed: 1006
    (3)(+0000000): Delaying 120000 ms
    (3)(+0049479): [ConcurrentCaller] Running function (0/4 running, 0 queued)

    If you believe you received this message in error, please click here to request a review of this site. See our internet use policy. Need help? Contact our support team at +49 (201) 2422-7890, ITServiceanfrage.Essen@ifm.com Your organization has selected Zscaler to protect you from internet threats. Zotero.HTTP</this.UnexpectedStatusException@chrome://zotero/content/xpcom/http.js:21:18 Zotero.HTTP</this._requestInternal/xmlhttp.onloadend<@chrome://zotero/content/xpcom/http.js:524:25 From previous event: Zotero.HTTP</this._requestInternal@chrome://zotero/content/xpcom/http.js:268:20 Zotero.HTTP</this.request@chrome://zotero/content/xpcom/http.js:156:47 submit@chrome://zotero/content/debugViewer.js:94:3 onclick@chrome://zotero/content/debugViewer.html:1:1
  • adamsmith
    It's the message at the bottom. Zscaler is blocking Zotero sync
  • cmartinellineto
    I was afraid of it. I supposed this could be the reason, but I had closed Zscaler. Neverheless I had a specific proxy configured that was blocking the connection. Now I set Automatic detection under Control Panel => Internet options and it worked. Thanks a lot!
Sign In or Register to comment.