Firefox hangs on importing and linking references

Zeedok
Hi I am using Zotero 2.0b7.2 with Zotero OpenOffice Integration (3.0a3) and OpenOffice 3.1 on Ubuntu 9.04 and since I upgraded to this version of Zotero I have had regular firefox crashes. Everything works finr for about 10-15 mins - during which time I can import references, cite references etc no problems - then firefox freezes, goes grey and I have to end the process in system monitor to get things working again.

I have also noticed that using the "Link to file" feature seems to crash the browser. I'm not sure where to start in terms of error reports etc, but I'd be grateful for any help.

Thanks
  • dstillman
    What are you doing when it freezes? You can run Zotero with debug output enabled to see what Zotero is doing when it hangs.

    Also, it's important to use the correct terminology here. A crash is not the same as a freeze, and the former generally indicates a Firefox (or OS) bug. For the "Link to file" issue, do you mean a freeze or an application crash? Specific steps to reproduce would be helpful.
  • Zeedok
    Sorry it has taken a while, but here is the last section of the debug output from one of recent "hangs".

    This hang occurred while I was linking a record to a file (using Firefox 3.5 on Ubuntu 9.04 with Zotero 2.0b7.2). These hangs have been occuring intermittently since upgrading to this version of Zotero. Please let me know if you need more info. Thanks.




    zotero(5): Binding parameter 3 of type string: "http://www.sciencedirect.com/science/article/B8G3D-4SYT88V-C/2/b873b317543303fc6fe36f1f02fba4de"

    zotero(2): Attachment file '/home/zeedok/.mozilla/firefox-3.5/6h2nlgr8.default/zotero/storage/FEXJ89ZT/Schneider and Mandelkow - 2008 - Tau-Based Treatment Strategies in Neurodegenerativ.pdf' not found

    zotero(5): SELECT creatorTypeID AS id, creatorType AS name FROM itemTypeCreatorTypes NATURAL JOIN creatorTypes WHERE itemTypeID=? ORDER BY primaryField=1 DESC, name

    zotero(5): Binding parameter 1 of type int: 4

    zotero(3): Switching lastCreatorFieldMode to 0

    zotero(3): Switching lastCreatorFieldMode to 0

    zotero(5): Beginning DB transaction

    zotero(3): Beginning Notifier event queue

    zotero(5): SELECT linkMode FROM itemAttachments WHERE itemID=?

    zotero(5): Binding parameter 1 of type int: 3703

    zotero(5): SELECT path FROM itemAttachments WHERE itemID=?

    zotero(5): Binding parameter 1 of type int: 3703

    zotero(5): SELECT mimeType FROM itemAttachments WHERE itemID=?

    zotero(5): Binding parameter 1 of type int: 3703

    zotero(5): SELECT charsetID FROM itemAttachments WHERE itemID=?

    zotero(5): Binding parameter 1 of type int: 3703

    zotero(3): Running pdfinfo "/home/zeedok/Dropbox/Reading/Tau-Based Treatment Strategies in Neurodegenerative Diseases.pdf" "/home/zeedok/.mozilla/firefox-3.5/6h2nlgr8.default/zotero/storage/HRBWIXB4/.zotero-ft-info"
  • dstillman
    http://forums.zotero.org/discussion/4935/crash-when-attaching-document/#Item_18
  • Zeedok
    Thanks for the reply. I read through the thread - one problem, I can't see the pdfinfo file in my data directory (which I assume should be where I keep my Zotero directory, ie in /home/zeedok/Zotero). I have a pdftotext-Linux-i686 file, is that causing my problems?

    Thanks
  • dstillman
    Did you previously delete the pdfinfo file? Delete pdftotext, restarting Firefox, and try reinstalling both from the Search pane of the Zotero prefs.
  • Zeedok
    Sorry, I now realise that my data directory location was not where I thought it was. I had to reinstall my OS a month or two ago and during reinstallation zotero had obviously defaulted to the standard location. I have now deleted and reinstalled the two files.

    Should that resolve my issue - or should I delete pdfinfo??

    I'll let you know in either case if the problem persists.

    Thanks again.
  • dstillman
    I'm not sure if I follow, but if you're saying there was, in fact, a pdfinfo file in the directory that you were using when it was freezing, you might want to remove it if you continue to get freezes.
  • Zeedok
    edited October 27, 2009
    Sorry if my entry was not clear - yes I found that I did have a pdfinfo file installed. I will see how it goes and delete it if the problem persists.

    Thanks again.
  • duff
    Hi

    I'm re-awakening this thread as I'm having the problem of firefox freezing and creating a zombie process when I try to attach a pdf to a reference. By the latter I mean 'Attach stored copy of a file'. I haven't tried just linking. After a while this happens with every attempted attachment.

    Most recent errors listed after re-starting Firefox (following kill -9 pid) are below. I have deleted the pdfinfo files and the problem persists.

    Any help appreciated.

    64 bit Ubuntu 9.04, Firefox 3.0.17, Zotero 2.0b7.6

    Thanks

    duff


    (3)(+0000114): Cached 16 styles in 17 ms

    (3)(+0000001): DATE: retrieved with algorithms: ({year:2008, month:8, day:16})

    (3)(+0000000): DATE: retrieved with algorithms: ({year:2009, month:8, day:13})

    (3)(+0000000): DATE: retrieved with algorithms: ({year:2009, month:8, day:28})

    (3)(+0000000): DATE: retrieved with algorithms: ({year:2008, month:4, day:13})

    (3)(+0000001): DATE: retrieved with algorithms: ({year:2008, month:4, day:13})

    (3)(+0000001): DATE: retrieved with algorithms: ({year:2009, month:7, day:7})

    (4)(+0000007): Translate: Binding sandbox to http://www.example.com/

    (3)(+0000000): Translate: Searching for translators for an undisclosed location

    (4)(+0000000): Translate: Parsing code for Zotero RDF

    (4)(+0000002): Translate: Setting configure option getCollections to true

    (4)(+0000000): Translate: Setting configure option dataMode to rdf

    (4)(+0000000): Translate: Setting display option exportNotes to true

    (4)(+0000000): Translate: Setting display option exportFileData to false

    (4)(+0000000): Translate: Parsing code for MODS

    (4)(+0000003): Translate: Setting display option exportNotes to true

    (4)(+0000000): Translate: Setting configure option dataMode to xml/e4x

    (4)(+0000000): Translate: Parsing code for Refer/BibIX

    (4)(+0000001): Translate: Setting configure option dataMode to line

    (4)(+0000000): Translate: Setting display option exportCharset to UTF-8

    (4)(+0000000): Translate: Parsing code for RIS

    (4)(+0000002): Translate: Setting configure option dataMode to line

    (4)(+0000000): Translate: Setting display option exportNotes to true

    (4)(+0000000): Translate: Setting display option exportCharset to UTF-8

    (4)(+0000000): Translate: Parsing code for Unqualified Dublin Core RDF

    (4)(+0000001): Translate: Setting configure option dataMode to rdf

    (4)(+0000000): Translate: Parsing code for Wikipedia Citation Templates

    (4)(+0000001): Translate: Setting display option exportCharset to UTF-8

    (4)(+0000000): Translate: Parsing code for BibTeX

    (4)(+0000007): Translate: Setting configure option dataMode to block

    (4)(+0000000): Translate: Setting display option exportCharset to UTF-8

    (5)(+0000004): SELECT key AS domainPath, value AS format FROM settings WHERE setting='quickCopySite' ORDER BY domainPath COLLATE NOCASE

    (4)(+0004251): Registering observer for [collection,search,share,group,bucket] in notifier with hash 0e'

    (5)(+0000001): SELECT itemTypeID AS id, typeName AS name FROM itemTypes WHERE display=2 ORDER BY typeName

    (5)(+0000001): SELECT itemTypeID AS id, typeName AS name FROM itemTypes WHERE display=1 ORDER BY typeName
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