Zotero 7 beta - Word add-on not connecting

Report ID 1014590432

Immediately after I installed the 7 beta update, the Word add-on won't connect. I've tried the troubleshooting advice for word processors, including re-booting computer and Zotero and Word, but it still shows error dialog box about not being able to connect with Zotero. When I go to Tools - Add-ons, it is blank, with no option to add.
  • edited October 16, 2023
    The integration plugins aren't supposed to show up in Tools → Add-ons in Zotero 7.

    Just to make sure you have the right version of the plugin, you should go to your Word Startup folder, delete Zotero.dotm, and restart Word to confirm that Zotero is gone completely from Word. Then follow the steps in Zotero Toolbar Doesn't Appear. Let us know if that doesn't help.
  • I reverted to zotero 6 and the problem was immediately resolved, so it's an issue with 7
  • Did you do what I suggested?

    Can you provide a Debug ID for Zotero startup through citing successfully with Zotero 6, using the "Restart with Logging Enabled…" option, and then another for trying to do so with Zotero 7?
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