Upgrade StorageZotero 7 beta - Word add-on not connecting
Report ID 1014590432
Immediately after I installed the 7 beta update, the Word add-on won't connect. I've tried the troubleshooting advice for word processors, including re-booting computer and Zotero and Word, but it still shows error dialog box about not being able to connect with Zotero. When I go to Tools - Add-ons, it is blank, with no option to add.
Immediately after I installed the 7 beta update, the Word add-on won't connect. I've tried the troubleshooting advice for word processors, including re-booting computer and Zotero and Word, but it still shows error dialog box about not being able to connect with Zotero. When I go to Tools - Add-ons, it is blank, with no option to add.
Just to make sure you have the right version of the plugin, you should go to your Word Startup folder, delete Zotero.dotm, and restart Word to confirm that Zotero is gone completely from Word. Then follow the steps in Zotero Toolbar Doesn't Appear. Let us know if that doesn't help.
Can you provide a Debug ID for Zotero startup through citing successfully with Zotero 6, using the "Restart with Logging Enabled…" option, and then another for trying to do so with Zotero 7?