Zotero Issue for Microsoft Word

Hello,

I got a new laptop last month and I am unable to get Zotero properly working with Microsoft Word. I have been working with my institution's IT department but they are unable to figure this out. The Tab is now present in Word, however I receive this error message when I try to plug in a citation "Run-time errors '5' Invalid procedure call or argument"
I have been using Zotero with no issues on my previous laptop for years. Please help!!
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