How do I get the debug ID after a crash? (MacOS, Zotero 6.0.27)

ojobr
Hi!

I have a problem of Zotero (6.0.27, MacOS) crashing repeatedly when I click on "show file", including a mac report ("Problem Report for Zotero > Zotero quit unexpectedly").

I have tried to get a debug ID by enabling Debug Output Logging. But after I start Zotero again, I cannot find a Debug ID. And I could not find the solution to finding it on the forum here or in the documentation. Any help would be greatly appreciated!

Once I will have the Debug ID, I will start a new conversation about the issue itself.
Cheers!
  • dstillman
    You can't provide a Debug ID after a crash, but we'd want a Report ID.

    We haven't received any other reports of this, so this is likely something unusual about your system. What macOS version? Can you provide the first 100 or so lines from the relevant crash report in the Console app (accessible via Spotlight)?
  • ojobr
    Thank you. I have a MacBook Pro, 14-in, 2023, with an M2 chip, running macOS Sonoma 14.0.

    And the strange thing is, now it doesn't happen anymore (after repeatedly crashing upon the stated activity). If it happens again, I will send the Report ID.
  • ojobr
    And here is the crash report from the Console app:

    -------------------------------------
    Translated Report (Full Report Below)
    -------------------------------------

    Process: zotero [2011]
    Path: /Applications/Zotero.app/Contents/MacOS/zotero
    Identifier: org.zotero.zotero
    Version: 6.0.27 (6.0.27)
    Code Type: X86-64 (Translated)
    Parent Process: launchd [1]
    User ID: 501

    Date/Time: 2023-10-04 12:13:26.7568 +0200
    OS Version: macOS 14.0 (23A344)
    Report Version: 12
    Anonymous UUID: 4B9A9B5C-00D9-2C71-2CE2-39C1F0F4E746


    Time Awake Since Boot: 8000 seconds

    System Integrity Protection: enabled

    Notes:
    PC register does not match crashing frame (0x0 vs 0x7FF8141CC4D2)

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXC_BAD_ACCESS (SIGABRT)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x00000003088bfff0
    Exception Codes: 0x0000000000000002, 0x00000003088bfff0

    Termination Reason: Namespace ROSETTA, Code 0

    VM Region Info: 0x3088bfff0 is in 0x3050bc000-0x3088c0000; bytes after start: 58736624 bytes before end: 15
    REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
    unused __DATA 221200000-226b00000 [ 89.0M] rw-/rwx SM=ZER ...ed lib __DATA
    GAP OF 0xde5bc000 BYTES
    ---> Stack Guard 3050bc000-3088c0000 [ 56.0M] ---/rwx SM=NUL
    Stack 3088c0000-3090bc000 [ 8176K] rw-/rwx SM=SHM

    Error Formulating Crash Report:
    PC register does not match crashing frame (0x0 vs 0x7FF8141CC4D2)

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0 libobjc.A.dylib 0x7ff8141cc4d2 class_respondsToSelector_inst + 0
    1 CoreFoundation 0x7ff81461eba9 _CFStringGetFormatSpecifierConfiguration + 25
    2 CoreFoundation 0x7ff81461eba9 _CFStringGetFormatSpecifierConfiguration + 25
    3 CoreFoundation 0x7ff81461a965 __CFStringAppendFormatCore + 199
    4 CoreFoundation 0x7ff814744d9d _CFStringCreateWithFormatAndArgumentsReturningMetadata + 169
    5 CoreFoundation 0x7ff81461a88e _CFStringCreateWithFormatAndArgumentsAux2 + 28
    6 Foundation 0x7ff815513301 -[NSPlaceholderString initWithFormat:locale:arguments:] + 188
    7 Foundation 0x7ff8155208db +[NSString stringWithFormat:] + 153
    8 Foundation 0x7ff8155a567e NSStringFromRect + 81
    9 AppKit 0x7ff817c1fa45 -[NSWindow _setFrameCommon:display:fromServer:] + 135
    10 XUL 0x113bc4026 0x111ba9000 + 33665062

    Thread 1:: com.apple.rosetta.exceptionserver
    0 runtime 0x7ff7ffedeccc 0x7ff7ffedb000 + 15564

    Thread 2:: Gecko_IOThread
    0 ??? 0x7ff8a4942a78 ???
    1 libsystem_kernel.dylib 0x7ff814556706 kevent + 10
    2 XUL 0x112091ef1 0x111ba9000 + 5148401

    Thread 3:: Socket Thread
    0 ??? 0x7ff8a4942a78 ???
    1 libsystem_kernel.dylib 0x7ff81455a922 __select + 10
    2 libnss3.dylib 0x10b8fcaec 0x10b7b3000 + 1350380

    Thread 4:: JS Watchdog
    0 ??? 0x7ff8a4942a78 ???
    1 libsystem_kernel.dylib 0x7ff8145545d6 __psynch_cvwait + 10
    2 libsystem_pthread.dylib 0x7ff81459176b _pthread_cond_wait + 1211

    Thread 5:: JS Helper
    0 ??? 0x7ff8a4942a78 ???
    1 libsystem_kernel.dylib 0x7ff8145545d6 __psynch_cvwait + 10
    2 libsystem_pthread.dylib 0x7ff81459176b _pthread_cond_wait + 1211
    3 libmozglue.dylib 0x10b17f9dc mozilla::detail::ConditionVariableImpl::wait_for(mozilla::detail::MutexImpl&, mozilla::BaseTimeDuration const&) + 60
    4 libsystem_pthread.dylib 0x7ff81458cbab thread_start + 15

    Thread 6:: JS Helper
    0 ??? 0x7ff8a4942a78 ???
    1 libsystem_kernel.dylib 0x7ff8145545d6 __psynch_cvwait + 10
    2 libsystem_pthread.dylib 0x7ff81459176b _pthread_cond_wait + 1211
    3 libmozglue.dylib 0x10b17f9dc mozilla::detail::ConditionVariableImpl::wait_for(mozilla::detail::MutexImpl&, mozilla::BaseTimeDuration const&) + 60
    4 libsystem_pthread.dylib 0x7ff81458cbab thread_start + 15

    Thread 7:: JS Helper
    0 ??? 0x7ff8a4942a78 ???
    1 libsystem_kernel.dylib 0x7ff8145545d6 __psynch_cvwait + 10
    2 libsystem_pthread.dylib 0x7ff81459176b _pthread_cond_wait + 1211
    3 libmozglue.dylib 0x10b17f9dc mozilla::detail::ConditionVariableImpl::wait_for(mozilla::detail::MutexImpl&, mozilla::BaseTimeDuration const&) + 60
    4 libsystem_pthread.dylib 0x7ff81458cbab thread_start + 15

    Thread 8:: JS Helper
    0 ??? 0x7ff8a4942a78 ???
    1 libsystem_kernel.dylib 0x7ff8145545d6 __psynch_cvwait + 10
    2 libsystem_pthread.dylib 0x7ff81459176b _pthread_cond_wait + 1211
    3 libmozglue.dylib 0x10b17f9dc mozilla::detail::ConditionVariableImpl::wait_for(mozilla::detail::MutexImpl&, mozilla::BaseTimeDuration const&) + 60
    4 libsystem_pthread.dylib 0x7ff81458cbab thread_start + 15

    Thread 9:: JS Helper
    0 ??? 0x7ff8a4942a78 ???
    1 libsystem_kernel.dylib 0x7ff8145545d6 __psynch_cvwait + 10
    2 libsystem_pthread.dylib 0x7ff81459176b _pthread_cond_wait + 1211
    3 libmozglue.dylib 0x10b17f9dc mozilla::detail::ConditionVariableImpl::wait_for(mozilla::detail::MutexImpl&, mozilla::BaseTimeDuration const&) + 60
    4 libsystem_pthread.dylib 0x7ff81458cbab thread_start + 15
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