Upgrade StorageZotero with Google Docs not working
Report ID: 1969670086
When I try to add a citation in Google Docs, I get a message saying “Zotero experienced an error updating your document.” I’m using Chrome and the Zotero Connector.
Steps to reproduce:
1. Start Zotero
2. Start Chrome browser
3. Open specific Google docs document (an article I'm working on)
4. Go to Zotero tab
5. Click add/edit citation
6. Get error message
I looked at the Zotero page titled “Troubleshooting Errors in Word Processor Documents.” I restarted Zotero and my browser. I made sure Zotero and Zotero Connector were up to date. I disabled other browser extensions. I made sure Chrome was up to date.
When I make a brand new Google Doc and try to use Zotero, it works. When I make a copy of the document I need to use Zotero for, I have the same problems with the copy.
The document is a long article being edited by many authors, if that makes a difference.
When I try to add a citation in Google Docs, I get a message saying “Zotero experienced an error updating your document.” I’m using Chrome and the Zotero Connector.
Steps to reproduce:
1. Start Zotero
2. Start Chrome browser
3. Open specific Google docs document (an article I'm working on)
4. Go to Zotero tab
5. Click add/edit citation
6. Get error message
I looked at the Zotero page titled “Troubleshooting Errors in Word Processor Documents.” I restarted Zotero and my browser. I made sure Zotero and Zotero Connector were up to date. I disabled other browser extensions. I made sure Chrome was up to date.
When I make a brand new Google Doc and try to use Zotero, it works. When I make a copy of the document I need to use Zotero for, I have the same problems with the copy.
The document is a long article being edited by many authors, if that makes a difference.
You will most likely have to follow the Troubleshooting Errors in Word Processor Documents instructions which are also linked in that error dialog, particularly the last step.
I made a copy of the document and started deleting text per the last step of the Google Docs troubleshooting instructions. By the time I was done, I had deleted all the text in the document and was still getting the same error message any time I try to use Zotero.
I have created a copy of the Google doc and sent you an email with a link, per the instructions.