Downloading and installation don't work

jthiesen
1. Zotero won't download. Clicking on the download button produces absolutely no response. I'm using Firefox 2.0.0.8 and Windows XP.

2. Right-clicking the download button seemed to allow the file to be saved, but no software seems to know what a .xpi file is. Still can't install.
  • dstillman Zotero Team
    See http://www.zotero.org/documentation/installation
  • jtjohnson
    Yes, I have gone to the link Stillman suggests above.

    I am running Windows 2000 with the most recent Firefox 2.0.0.9 I have tried to download and install Zotero from both the Zotero website and the Firefox extensions site. It apparently downloads, but when I restart Firefox, there is no Zotero button to be found. This is odd because Zotero was working in the version I downloaded about three weeks ago.

    That said, I have a laptop with Windows XP. It, too, is running Firefox 2.0.0.0 I tried to install Zotero from the homepage without success. However, when I went to the Firefox extensions page and downloaded from there (and I think the date of that version was Oct. 24), Zotero installed and runs fine.

    So what might be the difference between the versions of Zotero and the difference OS?
    -Tkx,
    Tom
  • gp
    I am having the same problem, running FF 2.0.0.9 and windows prof. xp.

    Thanks in advance for your help.
  • Ashling
    Same here . . . though I'm not sure what version of Firefox I am running. I have also had trouble updating Firefox, so I'm not sure.

    Anything you can do to help would be appreciated.

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