Error when importing a library from another computer

JankoTuta
Error ID: 1369086229

I am trying to import a library from a second computer. And it keeps giving me an error and importing an empty collection.

I tried generating the file multiple times, but to no avail.

The file is RDF format, with pdf files attached in the files folder.
  • dstillman
    edited August 29, 2023
    While importing should work, if you're just trying to transfer your own library from another computer, you shouldn't be using export/import at all:

    https://www.zotero.org/support/kb/transferring_a_library
  • JankoTuta
    Thank you for the answer, I took the export/import route since I am trying to get a collection from a coworkers computer.
    I will try the method you linked to, by manually copying files.
  • dstillman
    edited August 29, 2023
    Oh, well no, if it's from someone else's library, export/import is the way to go.

    We'd have to see the RDF file in question to debug this. If you don't mind, you can send that to support@zotero.org with a link to this thread. ZIP the file first if it's large.

    An alternative would be their creating a group library, inviting you to it, and dragging the collection to the group library.
  • JankoTuta
    I dont think there is anything wrong with the file, I tried creating a test collection with one article, which I exported, deleted the collection in zotero and re-imported. It gave me the same error.
    It must be an error on my end.
    Ill send the test file if it helps.
  • adamsmith
    Might be worth trying to reset translators from the advanced tab of the Zotero preferences. Also disable all add-ons for testing.
  • dstillman
    @JankoTuta: Yes, do the things adamsmith suggests, and let us know if you're still having trouble.
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