Upgrade StorageWord could not communicate with Zotero. Please ensure that Zotero is open and try again.
Hi, I've been using Zotero for quite some time without any issues, until recently. Today, I encountered a problem where I couldn't insert any citations or bibliographies. An error message keeps popping up, stating: "Word could not communicate with Zotero. Please ensure that Zotero is open and try again."
I attempted to troubleshoot the issue by uninstalling Zotero and then re-downloading it. Additionally, I tried disabling and enabling the Word extension from the add-ons menu, but unfortunately, these steps did not resolve the problem.
For reference, my Zotero version is 6.0.26, and I'm using macOS Ventura 13.4.1. If you have any suggestions on how to fix this communication error between Zotero and Word, I would greatly appreciate your help.
I attempted to troubleshoot the issue by uninstalling Zotero and then re-downloading it. Additionally, I tried disabling and enabling the Word extension from the add-ons menu, but unfortunately, these steps did not resolve the problem.
For reference, my Zotero version is 6.0.26, and I'm using macOS Ventura 13.4.1. If you have any suggestions on how to fix this communication error between Zotero and Word, I would greatly appreciate your help.
I tried this and it worked!>>
No response from plugin
If you get no response when you attempt to use the Word plugin, try the following steps:
Restart Word and try again.
Close Word and go to Tools → Add-ons → Extensions in Zotero. Make sure Zotero Word for Mac Integration is listed and enabled. If it is disabled, enable it. If it is missing entirely, see Zotero toolbar doesn't appear. After re-enabling/re-installing Zotero Word for Mac Integration, open the Cite → Word Processors pane of Zotero preferences and click “Reinstall Microsoft Word Add-in” on the “Word Processors” tab. Restart Word and try again.