"The add-on "/var/folders/_8/xp7x6yzj3fq78166g1r1xj6h0000gn/T/tmp-rlx.xpi" could not be installed. It may be incompatible with this version of Zotero."

"Zotero experienced an error updating your document. Would you like to view troubleshooting instructions?"

"Debug output has been sent to zotero.org.
The Debug ID is D1580784051."

Everything should be updated and installed. If opening word through zotero.dot, it opens a Word doc and the add-ins are visible. I cannot use them though. These error messages appear. Can you please help me?

When I open Microsoft word, zotero doesn't appear in the menu.

Only when I open it though Zotero.dot (I have to click on "enable macros and then) "Add-ins" appears in the menu. When I click on that, the possible zotero action/function appear. When I click on one of them the following Zotero Integration Error pops up:
"Zotero experienced an error updating your document. Would you like to view troubleshooting instructions?"

So why can't I just use it when I see the icons?

And how do I find zotero when opening it if NOT thorugh zotero.dot?

Sorry (usually I'm more understanding) but this Customer Support sucks. I have already told you that the toolbar DOES appear. I can see the icons in MS word. I also sent you the text of the error altert pop up.

So that IS the problem basically. I see the tool bar (IF I open the document through .dot, if not, there is no tool bar. period.). THEN I would click on the icon and it literally says "Zotero experienced an error updating your document. Would you like to view troubleshooting instructions?"

So it seems to bee installed. The version is updated. Why does word not link / interact with the zotero app. or the browser / account. whatevre, I don't care. I just need word to access the data so I can cite things.

Thanks

I had followed the troubleshooting instructions twice before approaching the support. But I will try again.

1. I reinstalled zotero twice
2. I Installed it manually:
I checked both folders open: the “install” folder containing Zotero.dotm and the Word startup folder (as explained in the troubleshooting). I copied the Zotero.dotm file from “install” to my Word Startup folder. It's in there --> but when I open Word, the Zotero toolbar is not visible.

What else do you need to know?

accorning to https://www.zotero.org/support/word_processor_plugin_troubleshooting#zotero_toolbar_doesn_t_appear
I have to do:

1. Close Word or LibreOffice. --> done
2. In the Cite pane of the Zotero preferences, open the Word Processors tab, click “Install Microsoft Word Add-in” or “Install LibreOffice Add-in”, and then restart your word processor. --> done
3.If the Zotero tab or toolbar still doesn't appear in your word processor after clicking the install button in the Zotero preferences and restarting your word processor, follow the manual installation instructions. --> (like I said. Obvously I tried the previous steps, Otherwise I would have needed this one)

4. If you still don't see the plugin after performing a manual installation, follow these OS-specific troubleshooting ​steps:
--> "Word 2016+ for Mac" (my Version is 16.75)
--> which literally gives me these instructions
1. First, make sure you've tried the general troubleshooting steps. --> done
2. If you're still having trouble, check your specific Word version number and follow the appropriate steps below:
Make sure that “Zotero.dotm” is present under Global Templates and Add-ins” and is checked.
If Zotero.dotm still doesn't show up, you may not have correctly performed the manual installation steps to copy Zotero.dotm to your current Word Startup folder.
--> DONE

I'm not sure why you're taking this tone with us, but if you'd like our help, please stop it.

The reason we provide links to documentation and ask you to tell us exactly what you've tried and what happened is that we've written that documentation carefully over many years of helping people in these forums, and it's a waste of your time and ours to do anything else until we know that you've done everything there. People constantly say they've done everything in the documentation, and then after hours of back and forth it becomes clear that they didn't, so it doesn't serve anyone to skip this process.

For example, your message from yesterday, and all previous messages, did not mention anything about going to Global Templates and Add-ins, so we had no way of knowing that you'd done so until just now. Instead you omitted important details (e.g., that you were running the Zotero 7 beta), talked about doing things that we don't say to do anywhere (e.g., opening Zotero.dotm directly), and misstated the situation you were in (e.g., claiming that the toolbar was installed when it wasn't). And even now, you haven't actually said what exactly happened when you went to the Global Templates and Add-ins dialog.

So if want our help, you'll need to be civil like everyone else in these forums, accept that we have many years of experience helping people quite effectively and know what we're doing, and provide the information we ask for. OK?

So:

- What exactly do you see in Global Templates and Add-ins?

- If you go to the Word preferences and go to File Locations, what do you see next to Startup?

- Can you take a screenshot of your Word Startup folder with Zotero.dotm in it, upload it somewhere (Google Drive, Dropbox, etc.), and provide a link here?