[7 beta / non-urgent ] crash when fetching pdf

kzssc
edited June 16, 2023
report id: 932830430 though i'm not sure if this report will include details of the crash. I have, nevertheless, the osx-generated report if needed (cannot be copy-and-paste here due to space limit)
7.0.0-beta.12+4273448b5
13.4 (22F66)

PS. I vaguely remember that it's the second/third time of occurrence. Not the first.
  • dstillman
    Can you share the first ~100 lines of the macOS crash report?
  • kzssc
    Process: zotero [6367]
    Path: /Applications/Zotero.app/Contents/MacOS/zotero
    Identifier: org.zotero.zotero-beta
    Version: 7.0.0 (7.0.0)
    Code Type: ARM-64 (Native)
    Parent Process: launchd [1]
    User ID: 501

    Date/Time: 2023-06-16 09:38:24.8999 -0400
    OS Version: macOS 13.4 (22F66)
    Report Version: 12
    Anonymous UUID: 016EEC03-1BC0-B29B-E8D6-65A47C926699

    Sleep/Wake UUID: B6AC4885-E9F5-455B-9600-82032886A31E

    Time Awake Since Boot: 140000 seconds
    Time Since Wake: 6210 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 MainThread Dispatch queue: com.apple.main-thread

    Exception Type: EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000168
    Exception Codes: 0x0000000000000001, 0x0000000000000168

    Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
    Terminating Process: exc handler [6367]

    VM Region Info: 0x168 is not in any region. Bytes before following region: 105553518919320
    REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
    UNUSED SPACE AT START
    --->
    MALLOC_NANO (reserved) 600018000000-600020000000 [128.0M] rw-/rwx SM=NUL ...(unallocated)

    Thread 0 Crashed:: MainThread Dispatch queue: com.apple.main-thread
    0 XUL 0x1153fe65c 0x114900000 + 11527772
    1 XUL 0x118fb27f0 0x114900000 + 74131440
    2 XUL 0x118fb286c 0x114900000 + 74131564
    3 XUL 0x11509574c 0x114900000 + 7952204
    4 XUL 0x117ba70d8 0x114900000 + 53113048
    5 XUL 0x117ba71e0 0x114900000 + 53113312
    6 XUL 0x117da9c74 0x114900000 + 55221364
    7 XUL 0x1152e0f74 0x114900000 + 10358644
    8 XUL 0x1153851d4 0x114900000 + 11030996
    9 XUL 0x115544ac8 0x114900000 + 12864200
    10 XUL 0x115592e2c 0x114900000 + 13184556
    11 XUL 0x11609c3e0 0x114900000 + 24757216
    12 XUL 0x11616344c 0x114900000 + 25572428
    13 XUL 0x116162618 0x114900000 + 25568792
    14 XUL 0x116091a1c 0x114900000 + 24713756
    15 XUL 0x116099210 0x114900000 + 24744464
    16 XUL 0x116407ee4 0x114900000 + 28344036
    17 ??? 0xc01e2d21020 ???
    18 ??? 0x17bdcd5a8 ???
    19 ??? 0xc01e2d1c7a8 ???

    Thread 1:: */O Parent
    0 libsystem_kernel.dylib 0x1921c6060 kevent + 8
    1 XUL 0x114f69bfc 0x114900000 + 6724604
    2 XUL 0x114f4f4b4 0x114900000 + 6616244
    3 XUL 0x114f4d3b4 0x114900000 + 6607796
    4 XUL 0x114f56d8c 0x114900000 + 6647180
    5 XUL 0x114f54d80 0x114900000 + 6638976
    6 libsystem_pthread.dylib 0x1921fffa8 _pthread_start + 148
    7 libsystem_pthread.dylib 0x1921fada0 thread_start + 8

    Thread 2:: Socket Thread
    0 libsystem_kernel.dylib 0x1921caff0 __select + 8
    1 libnss3.dylib 0x105235a24 0x105188000 + 711204
    2 libnss3.dylib 0x10523bdb4 PR_Poll + 516
    3 XUL 0x114da3530 0x114900000 + 4863280
    4 XUL 0x114da46c0 0x114900000 + 4867776
    5 XUL 0x114cf1728 0x114900000 + 4134696
    6 XUL 0x114f85b20 0x114900000 + 6839072
    7 XUL 0x114f4d3b4 0x114900000 + 6607796
    8 XUL 0x114cea398 0x114900000 + 4105112
    9 libnss3.dylib 0x1052400e4 0x105188000 + 753892
    10 libsystem_pthread.dylib 0x1921fffa8 _pthread_start + 148
    11 libsystem_pthread.dylib 0x1921fada0 thread_start + 8

    Thread 3:: IPDL Background
    0 libsystem_kernel.dylib 0x1921c3710 __psynch_cvwait + 8
    1 libsystem_pthread.dylib 0x192200574 _pthread_cond_wait + 1232
    2 libmozglue.dylib 0x1048f8f38 mozilla::detail::ConditionVariableImpl::wait(mozilla::detail::MutexImpl&) + 12
    3 XUL 0x114cf0b5c 0x114900000 + 4131676
    4 XUL 0x114f85bf0 0x114900000 + 6839280
    5 XUL 0x114f4d3b4 0x114900000 + 6607796
    6 XUL 0x114cea398 0x114900000 + 4105112
    7 libnss3.dylib 0x1052400e4 0x105188000 + 753892
    8 libsystem_pthread.dylib 0x1921fffa8 _pthread_start + 148
    9 libsystem_pthread.dylib 0x1921fada0 thread_start + 8

    Thread 4:: JS Watchdog
    0 libsystem_kernel.dylib 0x1921c3710 __psynch_cvwait + 8
    1 libsystem_pthread.dylib 0x192200574 _pthread_cond_wait + 1232
    2 libnss3.dylib 0x10523aca0 PR_WaitCondVar + 260
    3 XUL 0x114ffe12c 0x114900000 + 7332140
    4 libnss3.dylib 0x1052400e4 0x105188000 + 753892
    5 libsystem_pthread.dylib 0x1921fffa8 _pthread_start + 148
    6 libsystem_pthread.dylib 0x1921fada0 thread_start + 8

    Thread 5:: JS Wasm MachExceptionHandler
    0 libsystem_kernel.dylib 0x1921bff14 mach_msg2_trap + 8
    1 libsystem_kernel.dylib 0x1921d2240 mach_msg2_internal + 80
    2 libsystem_kernel.dylib 0x1921c8b78 mach_msg_overwrite + 604
    3 libsystem_kernel.dylib 0x1921c0290 mach_msg + 24
    4 XUL 0x116623dd8 0x114900000 + 30555608
    5 XUL 0x116623fec 0x114900000 + 30556140
    6 libsystem_pthread.dylib 0x1921fffa8 _pthread_start + 148
    7 libsystem_pthread.dylib 0x1921fada0 thread_start + 8

    Thread 6:: Timer
    0 libsystem_kernel.dylib 0x1921c3710 __psynch_cvwait + 8
    1 libsystem_pthread.dylib 0x1922005a0 _pthread_cond_wait + 1276
    2 libmozglue.dylib 0x1048f9048 mozilla::detail::ConditionVariableImpl::wait_for(mozilla::detail::MutexImpl&, mozilla::BaseTimeDuration const&) + 224
    3 XUL 0x114ce7b70 0x114900000 + 4094832
    4 XUL 0x114cf1728 0x114900000 + 4134696
    5 XUL 0x114f85b20 0x114900000 + 6839072
    6 XUL 0x114f4d3b4 0x114900000 + 6607796
    7 XUL 0x114cea398 0x114900000 + 4105112
    8 libnss3.dylib 0x1052400e4 0x105188000 + 753892
    9 libsystem_pthread.dylib 0x1921fffa8 _pthread_start + 148
    10 libsystem_pthread.dylib 0x1921fada0 thread_start + 8
  • focalblips
    I ran into the same issue as well. It is somewhat inconsistent and does not happen each time I fetch files. Here's my crash report, hope it helps...

    Process: zotero [5679]
    Path: /Applications/Zotero.app/Contents/MacOS/zotero
    Identifier: org.zotero.zotero-beta
    Version: 7.0.0 (7.0.0)
    Code Type: ARM-64 (Native)
    Parent Process: launchd [1]
    User ID: 501

    Date/Time: 2023-06-18 22:36:12.6351 +0200
    OS Version: macOS 13.4 (22F66)
    Report Version: 12
    Anonymous UUID: 0636F706-1083-8172-346C-F14FE0A6DE57

    Sleep/Wake UUID: FFE909F4-110B-4E18-9D3B-1CA6C9A7CD0B

    Time Awake Since Boot: 34000 seconds
    Time Since Wake: 11753 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 MainThread Dispatch queue: com.apple.main-thread

    Exception Type: EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000168
    Exception Codes: 0x0000000000000001, 0x0000000000000168

    Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
    Terminating Process: exc handler [5679]

    VM Region Info: 0x168 is not in any region. Bytes before following region: 105553518919320
    REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
    UNUSED SPACE AT START
    --->
    MALLOC_NANO (reserved) 600018000000-600020000000 [128.0M] rw-/rwx SM=NUL ...(unallocated)

    Kernel Triage:
    VM - (arg = 0x0) pmap_enter retried due to resource shortage
    VM - (arg = 0x0) pmap_enter retried due to resource shortage
    VM - (arg = 0x0) pmap_enter retried due to resource shortage
    VM - (arg = 0x0) pmap_enter retried due to resource shortage
    VM - (arg = 0x0) pmap_enter retried due to resource shortage


    Thread 0 Crashed:: MainThread Dispatch queue: com.apple.main-thread
    0 XUL 0x1119fe65c 0x110f00000 + 11527772
    1 XUL 0x1155b27f0 0x110f00000 + 74131440
    2 XUL 0x1155b286c 0x110f00000 + 74131564
    3 XUL 0x11169574c 0x110f00000 + 7952204
    4 XUL 0x1141a70d8 0x110f00000 + 53113048
    5 XUL 0x1141a71e0 0x110f00000 + 53113312
    6 XUL 0x1143a9c74 0x110f00000 + 55221364
    7 XUL 0x1118e0f74 0x110f00000 + 10358644
    8 XUL 0x1119851d4 0x110f00000 + 11030996
    9 XUL 0x111b44ac8 0x110f00000 + 12864200
    10 XUL 0x111b92e2c 0x110f00000 + 13184556
    11 XUL 0x11269c3e0 0x110f00000 + 24757216
    12 XUL 0x11276344c 0x110f00000 + 25572428
    13 XUL 0x112762618 0x110f00000 + 25568792
    14 XUL 0x112691a1c 0x110f00000 + 24713756
    15 XUL 0x112699210 0x110f00000 + 24744464
    16 XUL 0x112a07ee4 0x110f00000 + 28344036
    17 ??? 0x187d573d020 ???
    18 ??? 0x142faabf8 ???
    19 ??? 0x187d57387a8 ???

    Thread 1:
    0 libsystem_pthread.dylib 0x1a0e46d8c start_wqthread + 0

    Thread 2:
    0 libsystem_pthread.dylib 0x1a0e46d8c start_wqthread + 0

    Thread 3:: */O Parent
    0 libsystem_kernel.dylib 0x1a0e12060 kevent + 8
    1 XUL 0x111569bfc 0x110f00000 + 6724604
    2 XUL 0x11154f4b4 0x110f00000 + 6616244
    3 XUL 0x11154d3b4 0x110f00000 + 6607796
    4 XUL 0x111556d8c 0x110f00000 + 6647180
    5 XUL 0x111554d80 0x110f00000 + 6638976
    6 libsystem_pthread.dylib 0x1a0e4bfa8 _pthread_start + 148
    7 libsystem_pthread.dylib 0x1a0e46da0 thread_start + 8

    Thread 4:: Socket Thread
    0 libsystem_kernel.dylib 0x1a0e16ff0 __select + 8
    1 libnss3.dylib 0x101835a24 0x101788000 + 711204
    2 libnss3.dylib 0x10183bdb4 PR_Poll + 516
    3 XUL 0x1113a3530 0x110f00000 + 4863280
    4 XUL 0x1113a46c0 0x110f00000 + 4867776
    5 XUL 0x1112f1728 0x110f00000 + 4134696
    6 XUL 0x111585b20 0x110f00000 + 6839072
    7 XUL 0x11154d3b4 0x110f00000 + 6607796
    8 XUL 0x1112ea398 0x110f00000 + 4105112
    9 libnss3.dylib 0x1018400e4 0x101788000 + 753892
    10 libsystem_pthread.dylib 0x1a0e4bfa8 _pthread_start + 148
    11 libsystem_pthread.dylib 0x1a0e46da0 thread_start + 8

    Thread 5:: IPDL Background
    0 libsystem_kernel.dylib 0x1a0e0f710 __psynch_cvwait + 8
    1 libsystem_pthread.dylib 0x1a0e4c574 _pthread_cond_wait + 1232
    2 libmozglue.dylib 0x100f40f38 mozilla::detail::ConditionVariableImpl::wait(mozilla::detail::MutexImpl&) + 12
    3 XUL 0x1112f0b5c 0x110f00000 + 4131676
    4 XUL 0x111585bf0 0x110f00000 + 6839280
    5 XUL 0x11154d3b4 0x110f00000 + 6607796
    6 XUL 0x1112ea398 0x110f00000 + 4105112
    7 libnss3.dylib 0x1018400e4 0x101788000 + 753892
    8 libsystem_pthread.dylib 0x1a0e4bfa8 _pthread_start + 148
    9 libsystem_pthread.dylib 0x1a0e46da0 thread_start + 8

    Thread 6:: JS Watchdog
    0 libsystem_kernel.dylib 0x1a0e0f710 __psynch_cvwait + 8
    1 libsystem_pthread.dylib 0x1a0e4c574 _pthread_cond_wait + 1232
    2 libnss3.dylib 0x10183aca0 PR_WaitCondVar + 260
    3 XUL 0x1115fe12c 0x110f00000 + 7332140
    4 libnss3.dylib 0x1018400e4 0x101788000 + 753892
    5 libsystem_pthread.dylib 0x1a0e4bfa8 _pthread_start + 148
    6 libsystem_pthread.dylib 0x1a0e46da0 thread_start + 8

    Thread 7:: JS Wasm MachExceptionHandler
    0 libsystem_kernel.dylib 0x1a0e0bf14 mach_msg2_trap + 8
    1 libsystem_kernel.dylib 0x1a0e1e240 mach_msg2_internal + 80
    2 libsystem_kernel.dylib 0x1a0e14b78 mach_msg_overwrite + 604
    3 libsystem_kernel.dylib 0x1a0e0c290 mach_msg + 24
    4 XUL 0x112c23dd8 0x110f00000 + 30555608
    5 XUL 0x112c23fec 0x110f00000 + 30556140
    6 libsystem_pthread.dylib 0x1a0e4bfa8 _pthread_start + 148
    7 libsystem_pthread.dylib 0x1a0e46da0 thread_start + 8
  • kzssc
    -------------------------------------
    Translated Report (Full Report Below)
    -------------------------------------

    Process: zotero [91154]
    Path: /Applications/Zotero.app/Contents/MacOS/zotero
    Identifier: org.zotero.zotero-beta
    Version: 7.0.0 (7.0.0)
    Code Type: ARM-64 (Native)
    Parent Process: launchd [1]
    User ID: 501

    Date/Time: 2023-06-25 21:38:23.3060 -0400
    OS Version: macOS 13.4 (22F66)
    Report Version: 12
    Anonymous UUID: 016EEC03-1BC0-B29B-E8D6-65A47C926699

    Sleep/Wake UUID: 22CFC8FB-0135-4EE2-85B1-2C9410D9EB7D

    Time Awake Since Boot: 240000 seconds
    Time Since Wake: 38750 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 MainThread Dispatch queue: com.apple.main-thread

    Exception Type: EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000168
    Exception Codes: 0x0000000000000001, 0x0000000000000168

    Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
    Terminating Process: exc handler [91154]

    VM Region Info: 0x168 is not in any region. Bytes before following region: 105553518919320
    REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
    UNUSED SPACE AT START
    --->
    MALLOC_NANO (reserved) 600018000000-600020000000 [128.0M] rw-/rwx SM=NUL ...(unallocated)

    Thread 0 Crashed:: MainThread Dispatch queue: com.apple.main-thread
    0 XUL 0x1114fe65c 0x110a00000 + 11527772
    1 XUL 0x1150b27f0 0x110a00000 + 74131440
    2 XUL 0x1150b286c 0x110a00000 + 74131564
    3 XUL 0x11119574c 0x110a00000 + 7952204
    4 XUL 0x113ca70d8 0x110a00000 + 53113048
    5 XUL 0x113ca71e0 0x110a00000 + 53113312
    6 XUL 0x113ea9c74 0x110a00000 + 55221364
    7 XUL 0x1113e0f74 0x110a00000 + 10358644
    8 XUL 0x1114851d4 0x110a00000 + 11030996
    9 XUL 0x111644ac8 0x110a00000 + 12864200
    10 XUL 0x111692e2c 0x110a00000 + 13184556
    11 XUL 0x11219c3e0 0x110a00000 + 24757216
    12 XUL 0x11226344c 0x110a00000 + 25572428
    13 XUL 0x112262618 0x110a00000 + 25568792
    14 XUL 0x112191a1c 0x110a00000 + 24713756
    15 XUL 0x11219a358 0x110a00000 + 24748888
    16 XUL 0x112529260 0x110a00000 + 28480096
    17 ??? 0x325b10ffcfd0 ???
    18 ??? 0x13746b138 ???
    19 ??? 0x325b10ffc7a8 ???

    Thread 1:: */O Parent
    0 libsystem_kernel.dylib 0x1a38c2060 kevent + 8
    1 XUL 0x111069bfc 0x110a00000 + 6724604
    2 XUL 0x11104f4b4 0x110a00000 + 6616244
    3 XUL 0x11104d3b4 0x110a00000 + 6607796
    4 XUL 0x111056d8c 0x110a00000 + 6647180
    5 XUL 0x111054d80 0x110a00000 + 6638976
    6 libsystem_pthread.dylib 0x1a38fbfa8 _pthread_start + 148
    7 libsystem_pthread.dylib 0x1a38f6da0 thread_start + 8

    Thread 2:: Socket Thread
    0 libsystem_kernel.dylib 0x1a38c6ff0 __select + 8
    1 libnss3.dylib 0x101335a24 0x101288000 + 711204
    2 libnss3.dylib 0x10133bdb4 PR_Poll + 516
    3 XUL 0x110ea3530 0x110a00000 + 4863280
    4 XUL 0x110ea46c0 0x110a00000 + 4867776
    5 XUL 0x110df1728 0x110a00000 + 4134696
    6 XUL 0x111085b20 0x110a00000 + 6839072
    7 XUL 0x11104d3b4 0x110a00000 + 6607796
    8 XUL 0x110dea398 0x110a00000 + 4105112
    9 libnss3.dylib 0x1013400e4 0x101288000 + 753892
    10 libsystem_pthread.dylib 0x1a38fbfa8 _pthread_start + 148
    11 libsystem_pthread.dylib 0x1a38f6da0 thread_start + 8

    Thread 3:: IPDL Background
    0 libsystem_kernel.dylib 0x1a38bf710 __psynch_cvwait + 8
    1 libsystem_pthread.dylib 0x1a38fc574 _pthread_cond_wait + 1232
    2 libmozglue.dylib 0x1009c0f38 mozilla::detail::ConditionVariableImpl::wait(mozilla::detail::MutexImpl&) + 12
    3 XUL 0x110df0b5c 0x110a00000 + 4131676
    4 XUL 0x111085bf0 0x110a00000 + 6839280
    5 XUL 0x11104d3b4 0x110a00000 + 6607796
    6 XUL 0x110dea398 0x110a00000 + 4105112
    7 libnss3.dylib 0x1013400e4 0x101288000 + 753892
    8 libsystem_pthread.dylib 0x1a38fbfa8 _pthread_start + 148
    9 libsystem_pthread.dylib 0x1a38f6da0 thread_start + 8

    Thread 4:: JS Watchdog
    0 libsystem_kernel.dylib 0x1a38bf710 __psynch_cvwait + 8
    1 libsystem_pthread.dylib 0x1a38fc574 _pthread_cond_wait + 1232
    2 libnss3.dylib 0x10133aca0 PR_WaitCondVar + 260
    3 XUL 0x1110fe12c 0x110a00000 + 7332140
    4 libnss3.dylib 0x1013400e4 0x101288000 + 753892
    5 libsystem_pthread.dylib 0x1a38fbfa8 _pthread_start + 148
    6 libsystem_pthread.dylib 0x1a38f6da0 thread_start + 8

    Thread 5:: JS Wasm MachExceptionHandler
    0 libsystem_kernel.dylib 0x1a38bbf14 mach_msg2_trap + 8
    1 libsystem_kernel.dylib 0x1a38ce240 mach_msg2_internal + 80
    2 libsystem_kernel.dylib 0x1a38c4b78 mach_msg_overwrite + 604
    3 libsystem_kernel.dylib 0x1a38bc290 mach_msg + 24
    4 XUL 0x112723dd8 0x110a00000 + 30555608
    5 XUL 0x112723fec 0x110a00000 + 30556140
    6 libsystem_pthread.dylib 0x1a38fbfa8 _pthread_start + 148
    7 libsystem_pthread.dylib 0x1a38f6da0 thread_start + 8

    Thread 6:: Timer
    0 libsystem_kernel.dylib 0x1a38bf710 __psynch_cvwait + 8
    1 libsystem_pthread.dylib 0x1a38fc5a0 _pthread_cond_wait + 1276
    2 libmozglue.dylib 0x1009c1048 mozilla::detail::ConditionVariableImpl::wait_for(mozilla::detail::MutexImpl&, mozilla::BaseTimeDuration const&) + 224
    3 XUL 0x110de7b70 0x110a00000 + 4094832
    4 XUL 0x110df1728 0x110a00000 + 4134696
    5 XUL 0x111085b20 0x110a00000 + 6839072
    6 XUL 0x11104d3b4 0x110a00000 + 6607796
    7 XUL 0x110dea398 0x110a00000 + 4105112
    8 libnss3.dylib 0x1013400e4 0x101288000 + 753892
    9 libsystem_pthread.dylib 0x1a38fbfa8 _pthread_start + 148
    10 libsystem_pthread.dylib 0x1a38f6da0 thread_start + 8
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