Zotero stops responding when I try to export.

sarah.vaughan
Hi forums, I need some help with a resolution. We are conducting a systematic review and have our library saved on zotero and I need to export it as an RIS but as soon as I try to export Zotero freezes. I have read previous discussions about this and can see no help since we have unlimited storage (which came up as an issue in a previous thread) and I have checked to see that I have no extensions in there. I have also looked at the debugging menu and as far as I can tell from my admittedly naive experience, there isn't anything logging in the error window since its just not-responding. We really need some help to get this exported. Thanks.
  • adamsmith
    Have you just waited for a long time (as in hours or overnight)? Freezing doesn't mean Zotero isn't doing anything.
  • sarah.vaughan
    Yes, I have waited over 4/5 hours on one day and even longer the next. It does give a file, but only with about 40-50 entries. I'll try overnight this time.
  • adamsmith
    So it stays frozen but there's a (small) exported file? How many items are we talking about approximately? Which operating system?
  • adamsmith
    edited June 16, 2023
    (ignore)
  • sarah.vaughan
    Hi adam, Its windows 10, were talking 5144 entries to be exported (probably part of the issue), and yes there is an exported file.
  • adamsmith
    I'd probably recommend installing the 64-bit Zotero 7 beta version (see thread pinned at the top) and trying again. You can then revert back to the stable V6 version. Z7 is both generally faster and the 64-bit version has better memory management
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