I am trying to convert my file (and citations) from google doc format to MS Word.
I have previously used the feature and it has worked well, until now.

My citations should look like this: “(Biagolini et al., 2017)”

But after running "Switch Word Processor" the same citation (and all others) look like this:

"ITEM CSL_CITATION {"citationID":"STXBPGBV","properties":{"formattedCitation":"(Biagolini et al., 2017)","plainCitation":"(Biagolini et al., 2017)","noteIndex":1},"citationItems":[{"id":283,"uris":["http://zotero.org/users/local/pQRyraGl/items/FHSKWTB2"],"itemData":{"id":283,"type":"article-journal","container-title":"Behavioral Ecology and Sociobiology","DOI":"10.1007/s00265-017-2329-x","issue":"7","note":"number: 7","page":"101-101","title":"Does habitat structural complexity influence the frequency of extra-pair paternity in birds?","volume":"71","author":[{"family":"Biagolini","given":"Carlos"},{"family":"Westneat","given":"David F."},{"family":"Francisco","given":"Mercival R."}],"issued":{"date-parts":[["2017",7]]}}}]}"

I have no idea where to start fixing this issue. I have made sure Zotero is updated and have restarted both Zotero and chrome. I have also tried starting a new document with new citations added, but when using the "Switch Word Processor" tool I still see the same error.

Any help would be much appreciated as I need these documents converted over to Word for my thesis submissions.

Thank you