Debug ID D1874377160 - Invalid or corrupted PDF file on second computer

ruthminda
File is working fine and in file storage on original machine where I made annotations from, and on the server.

More information from the error message:
"PDF.js v2.8.0 (build: fdde957)
Message: The PDF file is empty, i.e. its size is zero bytes."
  • dstillman
    If you right-click on the item and choose Show File, is the file zero bytes?

    Are you low on disk space?

    Try deleting the file from Finder and opening it again from Zotero.
  • ruthminda
    Hi thanks for the reply.

    Yes the file was zero bytes on the second machine.
    I'm definitely not low on disk space. Or on Zotero storage.

    I didn't see your post until now but ended up downloading another copy to replace the file in Finder on the second computer using the same file name. Everything is working well now but I suspect this isn't the ideal way to fix it..

    Would simply deleting it force retrieval from the server again? I will try that if there's a next time.
  • dstillman
    Would simply deleting it force retrieval from the server again?
    Yes.
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