Upgrade Storagecannot export items after laptop rebuild
Hi
I had to have my laptop re-built recently and so I had to upload the Zotero app again. I also re-installed the connector. However, I can see the items in my library but all my folders have gone, and now I cannot export anything into my library. Does anyone have any ideas why this could have happened?
Many thanks
I had to have my laptop re-built recently and so I had to upload the Zotero app again. I also re-installed the connector. However, I can see the items in my library but all my folders have gone, and now I cannot export anything into my library. Does anyone have any ideas why this could have happened?
Many thanks
If you're using the same Zotero data directory, all your data would be present.
If you exported to a file format other than Zotero RDF and reimported, you would have lost all your collections, since that's not a backup.
But you have over a dozen collections in your online library, so all you should need to do is to sync to pull down your data, unless you deleted data within Zotero locally.
I also don't know what you mean by "I cannot export anything into my library".
I was actually messaging on behalf of a student who didn't want to post. I will get back to them and try to find out more, so it is not about my personal account. I think she didn't choose the correct connector for the browser she is using, but I am not sure. She just said all her folders had gone and she couldn't export any more citations from the databases she was using.