Empty note generated from annotations+sync issue

snrea
Hi,
Related to the error reported as 1837550172.

A few days ago I noted that an exclamation mark appeared when clicking the sync to Zoter.org button, but seems it seems not affect my work, I didn't care.

Today, I noticed that whenever I try to add a note from annotations in any PDF in my library, it generates only an empty note, so maybe it is related to that since it persists.
I disabled all the add-ons and no changes. Not using any note template.

Zotero version 6.0.26

Can you help me, please?

  • dstillman
    Reset translators from the Advanced → Files and Folders pane of the Zotero preferences and make sure Quick Copy formats are selected from the Export pane of the preferences.

    If you're still having trouble, provide a Debug ID for reproducing this.
  • snrea
    No change
    Debug ID D147574563
  • dstillman
    There's nothing logged there. You have to trigger the action while debug output logging is running. And you should restart Zotero first to clear previous errors.
  • snrea
    Sorry, D1018689514
  • snrea
    D460956971
  • dstillman
    Can you open the PDF in the Zotero PDF reader? Do you see annotations? What happens if you drag those to a note in the Notes pane of the PDF reader?
  • snrea
    I am able to open the pdf in the Zotero reader, I can highlight the pdf and I can see the annotations generated from the highlights and comments. However, when I drag the annotation to a note, it does not add anything (remains empty), no text is added in the Notes pane. D716616706
  • dstillman
    edited May 19, 2023
    (3)(+0001719): Using note template:

    (3)(+0000000): ===>undefined<=== (undefined)
    Something's wrong with your note template setting. Did you change it? You should find it in the Config Editor and reset it to the default.
  • snrea
    I have not used templates (didn't even know how).
    When I go to the config editor and look for "annotations.noteTemplates" (as suggested by your documentation page) I don't get any result.
    If I search "note", I get:
    extensions.zotero.groups.copyChiIdNotes
    extensions.zotero.sortNotesChronoIogicaIIy
    extensions.zote ro.export.noteQuic kCopy.setting
    extensions.zote ro.exporSettings
    extensions.zotero.export.quickCopy.setting
    extensions.zote ro.export.translatorSettings
    extensions.zotero.keys.newNote
    ex te ro. note
    extensions.zotero.note.fontFamiIy
    extensions.zotero.note.fontSize
    extensions.zote ro.pane.persist

    Is any of those?
  • dstillman
    Reinstall Zotero from the download page. There are some major problems in your installation (including some unrelated ones showing in your error report).
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