Zotero 6 freezes on Win10 when looking at duplicate items

Dear Zotero experts,

I'm using Zotero 6.0.26 on Windows 10.
Report ID: 378918258. I'm afraid it's rather useless as my problem results in Zotero freezing, so I'm unable to do it after the problem itself. But at least there are some info on my system and the extensions.

There are few ways I'm able to get the freeze to happen. For some reason it depends on the item in the "Duplicate items" category.

I.
1) Go to the "Duplicate items" category.
2) Select one of the duplicate items.
3) Try to go through the versions of the item using the "Choose the version of the item to use as the master item" list

II.
(1) - (3) are the same
4) Try to select another duplicate item in the middle list.


Zotero freezes and does not respond. I've tried waiting for ~5 minutes but nothing happens. I have to close it using "Zotero is not responding" Windows dialog.
This prevents me from doing any actual works with the duplicate items.
A quick search on this forum didn't yield any recent solution to this problem.
What could've caused this issue?

Thanks in advance,
Aleksandr
  • edited May 16, 2023
    Can you go to Help → Debug Output Logging → View Output, position that window so that it stays visible and is as tall as possible, and when Zotero freezes, take a screenshot of it and either upload it somewhere (Google Drive, Dropbox, etc.) and provide a link or email it to support@zotero.org with a link to this thread? (We'll respond here either way.)

    You should also of course make sure you can reproduce this with all third-party plugins disabled.
  • Dear dstillman,

    I've sent the screenshot of the Debug Output window to you via the email.
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