purchasing storage failed

zkrzyz
Hi! I have some problems purchasing more storage. I can't subscribe to a new plan because my card always get declined. I think it's because there is no to-step authentication of the card integrated in Zotero's website. Does anyone have a solution? Or can please Zotero change this?
  • kliron
    Same problem here, I am unable to buy a subscription because my card has a 2-step authentication process.
  • zkrzyz
    Hi! Me again: It's still not working. I would like to purchase an annual plan, but my card is being declined every time, even though it's a Mastercard, and the two-step authentication is now working. What can I do? It's a Swiss debit card designed for online purchases. I do not have any problems on other websites. Please fix this, as I rely on Zotero for my studies, and some days ago, parts of my literature were deleted.
    https://s3.amazonaws.com/zotero.org/images/forums/u9343088/6i8ll245xkj1ngzums42.png
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