NeoOffice

gradstudent
I have installed the Zotero 2.0 Beta and the zotero plug-in for OpenOffice (although I use NeoOffice 3.0 patch 7). The Zotero reference bar then appears in the toolbar of NeoOffice and OpenOffice but when I try to insert a citation, I get this very odd message-
Basic routine error
Type com.sun.star.beans.UnknownPropertyException
Message:.

What have I done wrong? Thanks...
  • kithairon
    edited October 1, 2009
    I'm a user of NeoOffice (3.0 patch7). Just to confirm that Zotero 2.0b7.2 and NeoOffice get along nicely in my setup (OS 10.5.8)

    Have you tried removing the .oxt extension in Neo (Extras>Extension Manager) and using the new 3.0a4 OpenOffice Plug-in for FF? This should give you an entry in Neo (>Extension Manager) of "Zotero OpenOffice Integration 3.0" and in FF (Add-ons) where it's called "Zotero OpenOffice Integration 3.0a4".

    I suspect you may have gotten an older .oxt-file for Neo that is no longer compatible to Zotero 2.0. Check here:
    http://www.zotero.org/support/word_processor_plugin_installation
    (Very bottom of the page)
    Good luck.
  • josephtonna
    I'm having the same problem. I deleted the Zotero.oxt file from Neo, and do currently have FF "Zotero OpenOffice Integration 3.0a4" and Neo "Zotero OpenOffice Integration 3.0" but no dice. when I click "insert citation" nothing happens. When I click "refresh" I get the above mentioned runtime error. Any ideas?

    Joseph
  • josephtonna
    Ha. It works! Just had to restart and reinstall everything and restart again!
    Thx
  • SCQuest
    The link to the new neo plug-in does not work. Where can I get that?
  • adamsmith
    http://www.zotero.org/download/integration/Zotero-OpenOffice-Plugin-3.0a5.xpi
    works
  • SCQuest
    edited November 25, 2009
    Neo office doesn't recognize it. What I am looking for is what to add to Neo Office so that it actually works with FireFox
  • dstillman
    The plugin is packaged as a Firefox extension. It installs an .oxt into OpenOffice automatically. I don't know if it will install the .oxt into NeoOffice automatically, but you can find a copy of the .oxt within the 'extensions/zoteroOpenOfficeIntegration/install' directory in your Firefox profile after installing the XPI.
  • kithairon
    edited November 26, 2009
    Mentioned over at the FF 3.6-thread (http://forums.zotero.org/discussion/9615/firefox-36-beta-1/#Item_19) that I have found the Neo/OpenOffice plug-in to be not working with FF 3.6.b3 (Mac). It came up as "incompatible add-on" in FF's add-on window; testing it in Neo confirmed this. With FF 3.5.5 it works fine here.

    Edit: Plugin is 3.0a5
  • jj
    edited March 15, 2010
    Dan Stillman, thanks for useful advice about the manual installation of the .oxt file:
    "I don't know if it will install the .oxt into NeoOffice automatically, but you can find a copy of the .oxt within the 'extensions/zoteroOpenOfficeIntegration/install' directory in your Firefox profile after installing the XPI."

    The plug-in did not install automatically in NeoOffice after installation in Firefox, but I have managed to install it manually using the above description.

    The toolbar is there, but it does not communicate with Firefox. Clicking on the buttons brings up Firefox with the following error message

    "Zotero Integration Error:
    Zotero Integration ErrorFirefox could not load the component required to communicate with your word processor. Please ensure that the appropriate Firefox extension is installed and try again."

    Current setup is as follows:
    Mac OS X 10.5.8
    FF 3.6
    FF: Zotero 2.0.2 FF plug-in
    FF: Zotero OpenOffice Integration 3.0a7 plug-in
    NeoOffice 3.0.2 Patch 2
    NeoOffice: Zotero OpenOffice Integration 3.0 plug-in

    Edited: Problem Solved
    It turned out that JAVA was switched off in FF 3.6 after upgrade from 3.5.

    The hints to what was wrong found in Zotero documentation here:
    http://www.zotero.org/support/word_processor_plugin_troubleshooting
    in section OpenOffice component loading error
  • kithairon
    edited March 26, 2010
    @JJ: After installing the the latest Zotero OpenOffice Plugin in FF it came up ok in Neo without the need to plant it manually. However, in version (3.0a7 on OS 10.6.2) I needed to "enable" the plugin manually in Neo (>Tools>Extension Manager>"Zotero OpenOffice Integration", to the right of the greyed out "Options"). You may already have tried "reinstalling the OpenOffice components" in FF's add-ons window for the plugin – if not give it a shot.

    Edit:
    Great. Just realised you have edited your post...
  • librarian3
    Thank you! I was having this problem, and I just had to remove the older .oxt file from my extension manager in Neoffice. Thanks so much for your help.
  • gradstudentin
    Hello, I'm very happy with zotero and would now like to get the open office plugin for neo office working on a mac. The zotero toolbar appears in Neo Office, but whenever I try to insert a citation I receive the error message
    "Firefox could not load the component required to communicate with your word processor.”

    This is my setup:
    Mac OS X (10.6.3)
    Firefox 3.6.3
    Zotero 2.0.2
    Neo Office 3.0.2. Patch 3
    Zotero Open Office Integration 3.0.a7

    I checked the troubleshooting pages and updated all my software including the software updates for Mac. Java is enabled in the Firefox preferences. Java tells me know (http://browserspy.dk/java.php) that Java is enabled and supported with version 1.6.0. The plugin in Neo office is also enabled, I already reinstalled it.

    So, for now I don't know what else I could try. Could anyone help me? I really appreciate it.

    Thanks.
  • gradstudentin
    Hello, does no one know an answer to my problem? It is still not working and I also get the same problem with Open Office.

    I thought now that Java might be the problem as the Java applications on the troubleshooting pages are not working (but my link posted above is working).
    The Zotero OpenOffice Intergration uses the Java UNO Runtime Directory: file:///Applications/OpenOffice.org.app/Contents/basis-link/ure-link/share/java/

    Any suggestion what to do? It would be great!
  • ajlyon
    If the test pages at http://www.java.com/en/download/help/testvm.xml and http://javatester.org/version.html don't work, then I imagine it's still a Java problem... Can you reinstall Java (is that possible in OS X?)?
  • gradstudentin
    Hi, thanks for the fast reply!

    Exactly, both test pages are not working. But I cannot reinstall Java on a Mac. Only a software update is possible and I just did that. Could it have anything to do with the Java UNO Runtime Directory?
  • dstillman
    But I cannot reinstall Java on a Mac. Only a software update is possible
    I don't know if it will fix it, but have you tried this?

    http://www.apple.com/downloads/macosx/apple/application_updates/javaformacosx106update1.html
  • dstillman
    It also may just be a problem with Java in your Firefox setup.
  • gradstudentin
    Hi Dan,

    thanks for your support! I installed now the update and restarted my computer. But still, the problem remains.

    Java is enabled in my Firefox setup. Is there anything else I can do?
  • dstillman
    If Java isn't working for you on those two test pages, it's not really a problem we can help you with here. If you get Java working, the Zotero plugin should work.
  • gradstudentin
    I also realised that the Java test pages are still not working.
  • gradstudentin
    Ok, thanks nevertheless. Any recommendation where I can look for help? I am a bit frustrated, just gave a seminar at Uni on Zotero, tried to spread some enthusiasm and now nothing is working for me... :-(
  • dstillman
    A Firefox or Java plugin forum would be a good place to start. They'd be better able to help you there.

    Make sure you've followed the troubleshooting steps on that first page.
  • gradstudentin
    Hello, hello,

    I finally got that issue solved! I'm very glad that I've got zotero back now! But it took me quite some hours and to avoid hours of searching forums for those who are having similar problems, here is the solution (which I found at http://support.mozilla.com/en-US/forum/1/564557 - thanks to user TechElephant!):

    I must have launched firefox directly from the disk image file for the very first time, instead of installing it into the applications folder. This messes some plugins somehow up. So, the plugins database needs to be re-initialized.
    And how this works is explained step by step at https://support.mozilla.com/en-US/kb/Troubleshooting+plugins in the last section.

    Good luck with it. And thanks again to everyone who helped me with my problem.
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