Zotero is not running

Jeff-Muse
After dozens of trials, I am still unsuccessful in running Zotero. I used to have no problem with zotero. However, last year it suddenly stopped working. I thought maybe it is due to "error" that could possibly occur during transfering (basically copy pasting) the zotero data to my hard disk. Since then, I deleted the zotero app several times and tried to re-install but no avail. There is no particular error that the system is pertaining to. When I click open it just says 'Zotero program is stopped from running" (translation from Russian) and "either troubleshoot the problem in the internet or close the program". As a side note, I could manage to run it for hours once, then same problem resurfaced. Please help!
  • dstillman
    What OS?

    Don't translate error messages — we always need the exact message you're receiving. Do you get a crash report of any kind?
  • Jeff-Muse
    Windows 7 (64bit). Usually, I can't even open the desktop app when I click. And when I manage to open it says:

    Details of the problem:
    Сигнатура проблемы:
    Имя события проблемы: BEX
    Имя приложения: zotero.exe
    Версия приложения: 6.0.23.0
    Отметка времени приложения: 5d962994
    Имя модуля с ошибкой: nvd3d9wrap.dll
    Версия модуля с ошибкой: 23.21.13.9135
    Отметка времени модуля с ошибкой: 5ab57fbd
    Смещение исключения: 0000f664
    Код исключения: c0000417
    Данные исключения: 00000000
    Версия ОС: 6.1.7601.2.1.0.256.1
    Код языка: 1049
    Дополнительные сведения 1: 4f34
    Дополнительные сведения 2: 4f34e20e0fcb9c79ca32a82daa43564f
    Дополнительные сведения 3: 52d1
    Дополнительные сведения 4: 52d1b5f6e11518092250dd1674791e85

  • dstillman
    I don't think we've ever seen this before, but it looks like something related to your NVIDIA graphics drivers. Check the NVIDIA control panel to see if there are app-specific settings. Zotero is based on Firefox, so you may be able to configure it to match Firefox settings, or you can try creating a custom config and disabling certain advanced features.

    If that doesn't help, it's possible to disable hardware acceleration in Zotero itself, but try the NVIDIA control panel first.
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