can't refresh citations or open document preferences
I'm working on a document that's several hundred pages long and had no problems, but I've updated some of the citations and wanted to refresh the citations, but whenever I click on the refresh button or the document preferences, Zotero either freezes or doesn't respond at all. In the last 24 hours or so, I've managed to insert one citation. I've reinstalled the plugins, checked the settings in Word and Zotero… I've tried changing citation styles (I'm using a custom style)… no luck. Is anyone else facing this issue?
I'm running Word on Mac / Ventura.
I'm running Word on Mac / Ventura.
Opening the Document Preferences window shouldn't be slow, though, so that's a little weird.
Do you have automatic citation updates disabled? You'd obviously want to check occasionally that refreshing still works, given enough time, but the point of disabling citation updates is to make actually inserting citations much faster.
You can go to Help → Debug Output Logging → View Output in Zotero to confirm that it's still doing something.
Integration: MacWord16-refresh:'/Applications/Microsoft Word.app/' invoked
Integration: Request already in progress; not executing MacWord16 refresh