Error while saving biblio date from pdf

uratchr2 · March 7, 2023

Report ID: 1558205660
Error msg: Thanks for your order An error occurred while saving this item. Try again, and if the issue persists see Getting Help for more information.
Translator: pdf
URL: https://files-swbts-searchmobius-org.libproxy.mbts.edu/tren/mbts/e-diss/054-0505.pdf

dstillman · March 7, 2023

Can you provide a Debug ID from Zotero for a save attempt that fails?

uratchr2 · March 7, 2023

D997684708

dstillman · March 7, 2023

That's from the Zotero Connector, not from Zotero.

uratchr2 · March 8, 2023

Sorry.
D2072774900

dstillman · March 8, 2023

files-[…].libproxy.[…].edu:443 uses an invalid security certificate.

The certificate is not trusted because the issuer certificate is unknown.
The server might not be sending the appropriate intermediate certificates.
An additional root certificate may need to be imported.

Your institution's proxy server is incorrectly configured. You'll need to share this page with your IT department and ask them to fix it:

https://www.zotero.org/support/kb/incomplete_cert_chain

They can see that the SSL Labs test shows "Chain issues: Incomplete" as described on that page.

uratchr2 · March 8, 2023

Thx. Will do.