Issue with Zotero Connector on Chrome

Singh_Amandeep1989
Hi,

My Zotero connectors is unable to auto download PDFs and meta-data of the research papers on IEEE. It displays following message:

An error occurred while saving this item. See Troubleshooting Translator Issues for more information.

Can I get help, please.
  • PDoyon
    I have same problem here. It happens on the search page to save multiple items at the same time (the folder icon). When looking at a single article, zotero downloads fine. But on the search page I'm unable to import multiple items.
  • adomasven
    You should provide the information requested in the final step of Troubleshooting Issues with Zotero Translators page.
  • PDoyon
    Hello

    URL https://ieeexplore.ieee.org/search/searchresult.jsp?newsearch=true&queryText=tbo

    click on the folder icon.

    Debug ID 283429688

    Translator: IEEE Xplore

    Zotero error message (in French, I'm translating here): Saving to TBO (*shared folder*). An error occurred while saving this document. See Solving Converter Problems for more for more details. (Une erreur s'est produite lors de l'enregistrement de ce document. consultez Résoudre les problèmes de convertisseur pour d'avantage de precisions.)

    I'm using the Zotero mac app with Brave browser.

  • adamsmith
    edited March 2, 2023
    Seeing this, thanks; I'll try to look into it, not sure how quickly.
    (edit: I have a fix -- will push out later today likely)
  • adamsmith
    OK, this is fixed now, changes will make it into your Zotero automatically within the next ~24hs
  • Singh_Amandeep1989
    Hello,

    Thanks for the help. We can wait until tomorrow and will update if it works.
  • ay5198
    Having same issue with all of my attempts. Here is the most recent article url:
    https://www-jstor-org.proxy.lib.wayne.edu/stable/2601347
    Didn't see a debug id, however, this was showing when I went into connector in the section with the errors:
    [JavaScript Error: "Error: Only 0 translators present in cache. Resetting
    at Object.init (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/translators.js:85:20)
    at Object.update (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/translators.js:262:47)
    at Object.update (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/repo.js:102:29)
    at async chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/repo.js:49:6"]

    [JavaScript Error: "HTTP request to http://127.0.0.1:23119/connector/saveItems has timed out after 15000ms" {file: "chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/zotero.js" line: 341}]

    [JavaScript Error: "Error: HTTP request to http://127.0.0.1:23119/connector/saveItems has timed out after 15000ms
    at chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/messaging_inject.js:79:17
    at async Zotero.Translate.ItemSaver.saveItems (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/translate_item.js:128:15)" {file: "[object Object]"}]

    [JavaScript Error: "HTTP request to http://127.0.0.1:23119/connector/updateSession has timed out after 15000ms" {file: "chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/zotero.js" line: 341}]

    [JavaScript Error: "HTTP request to http://127.0.0.1:23119/connector/saveSnapshot has timed out after 15000ms" {file: "chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/zotero.js" line: 341}]

    [JavaScript Error: "HTTP request to http://127.0.0.1:23119/connector/saveSnapshot has timed out after 15000ms" {file: "chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/zotero.js" line: 341}]

    [JavaScript Error: "HTTP request to http://127.0.0.1:23119/connector/saveItems has timed out after 15000ms" {file: "chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/zotero.js" line: 341}]

    [JavaScript Error: "Error: HTTP request to http://127.0.0.1:23119/connector/saveItems has timed out after 15000ms
    at chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/messaging_inject.js:79:17
    at async Zotero.Translate.ItemSaver.saveItems (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/translate_item.js:128:15)" {file: "[object Object]"}]

    [JavaScript Error: "HTTP request to http://127.0.0.1:23119/connector/saveSnapshot has timed out after 15000ms" {file: "chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/zotero.js" line: 341}]

    [JavaScript Error: "HTTP request to http://127.0.0.1:23119/connector/saveItems has timed out after 15000ms" {file: "chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/zotero.js" line: 341}]

    [JavaScript Error: "Error: HTTP request to http://127.0.0.1:23119/connector/saveItems has timed out after 15000ms
    at chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/messaging_inject.js:79:17
    at async Zotero.Translate.ItemSaver.saveItems (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/translate_item.js:128:15)" {file: "[object Object]"}]

    [JavaScript Error: "HTTP request to http://127.0.0.1:23119/connector/saveSnapshot has timed out after 15000ms" {file: "chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/zotero.js" line: 341}]

    [JavaScript Error: "HTTP request to http://127.0.0.1:23119/connector/saveSnapshot has timed out after 15000ms" {file: "chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/zotero.js" line: 341}]

    [JavaScript Error: "HTTP request to http://127.0.0.1:23119/connector/saveItems has timed out after 15000ms" {file: "chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/zotero.js" line: 341}]

    [JavaScript Error: "Error: HTTP request to http://127.0.0.1:23119/connector/saveItems has timed out after 15000ms
    at chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/messaging_inject.js:79:17
    at async Zotero.Translate.ItemSaver.saveItems (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/translate_item.js:128:15)" {file: "[object Object]"}]
    An error occurred while saving this item. See Troubleshooting Translator Issues for more information.
    JSTOR
  • adamsmith
    Run through https://www.zotero.org/support/troubleshooting_translator_issues

    11-13 seems particularly relevant, but do ran through all of them as they apply to be safe.
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