Difficulties to generate my references in word

gbokiz
Hello,
I've been using Zotero for a few years, but lately I've been having trouble generating the references I've been citing in my essays. When I click on "REFRESH" in word nothing happens. The references do not come out. All my attempts are in vain. I have uninstalled and reinstalled Zotero and word and the problem is not resolved. I really need your life-saving help.
Thank you
  • dstillman
    Have you inserted a bibliography with Add/Edit Bibliography? Refresh alone wouldn't cause a bibliography to appear.
  • adamsmith
    How about in a new document with just a couple of citation -- does it work there?

    Which citation style, which word processor, which operating system?
  • gbokiz
    Yes, of course. The references are already inserted in my bibliography. But I can't generate them in my Word document. In the text the normal format appears but the detail in the reference chapter does not appear at a
  • adamsmith
    Sorry, I don't quite understand -- could you try to answer my questions specifically (or, if you were trying to answer my first question, rephrase: I don't follow the answer).
  • gbokiz
    Win 11 operating system,
    Office 2019, I had Office 2021
    Quote style: APA but the others also do not work the same
  • gbokiz
    With a new document with one line or a few messages, I have the same problem. It still doesn't work. If I could send you a picture or a short video, it would be even easier. Actually, the reference inside the text comes out (e.g. author and year) but when I ask zotero to output all the references to the indicated part (e.g. author, title, journal, page, URL, dOI, year, ...), nothing happens at all.
  • adamsmith
    You can post videos or screenshots to any image/video hosting site (imgur, dropbox, gdrive, etc.) and link to from here.
    You are clicking add bibliography though, yes?
  • gbokiz
    I'll make a video during the day tomorrow and send the link over here.

    Yes I click on add reference and this whole process works fine.
  • adamsmith
    I'm still confused by your terminology: "Add reference" doesn't exist in the Zotero Word add-on. There is Add Citation, which adds the citation (such as (author, date) in APA style) and there's Add Bibliography, which adds the bibliography for all inserted citations. I'm still not clear if you have done the latter.
  • gbokiz
    Here is a video that better explains what I am experiencing

    https://drive.google.com/drive/folders/116pdGrhrIPtnstwrnvnGGYIJ-Hj8urrb?usp=share_link
  • adamsmith
    that's restricted -- you need to set it to view for everyone
  • gbokiz
    https://drive.google.com/drive/folders/116pdGrhrIPtnstwrnvnGGYIJ-Hj8urrb?usp=sharing
  • gbokiz
    it's good now.
  • adamsmith
    Right, you need to click on Add/Edit Bibliography before the bibliography appears. You just keep clicking Refresh.
  • gbokiz
    You are an angel. I think it was all my fault. I was pressing the wrong button. Everything works like a god. Thank you so much.
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