citations in word don't have the gray shade anymore and don't show up in the reference page

Hello,
I found out that the citations in my document are not updating on the reference page. On an effort to fix it, I managed to remove the gray shade of all the citations. I clicked unlink citations a few times thinking it will fix it but nothing happens; however, if I insert the same citation again with add/edit citation it will turn gray but still doesn't show on the reference page. Can you please help me?
  • Unlink Citations does just that — it unlinks all of your citations and turns them into flat text. You'll need to switch back to a version from before you did that.

    If the references weren't showing up before that, though, you or someone else might have just saved the document in the wrong format, breaking all citations.

    Either way, see Existing Citations Not Detected.
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