Need Help
Hi I have used Zotero in the past but currently am haing trouble with it integrating with my google doc and Word programs. I have tried different attempts to correct the issue and not sure what is causing the problem - maybe my Advast security? How can I begin from scratch to fix the problem?
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https://www.zotero.org/support/reporting_problems
When I try to insert into google doc - I get a message Zotero updating your document- but nothing updates.
In word I do not see a zotero tab along the top ribbon.
If you're sure it's not that, try disabling any other browser extensions and reloading Google Docs. If that doesn't help, restart your browser and Zotero and provide Debug IDs (different from a Report ID) from Zotero and from the Zotero Connector for an attempt that stalls.
Word: See https://www.zotero.org/support/word_processor_plugin_troubleshooting#zotero_toolbar_doesn_t_appear