Need Help

pamb · January 4, 2023

Hi I have used Zotero in the past but currently am haing trouble with it integrating with my google doc and Word programs. I have tried different attempts to correct the issue and not sure what is causing the problem - maybe my Advast security? How can I begin from scratch to fix the problem?

dstillman · January 4, 2023

You'd have to say more.

https://www.zotero.org/support/reporting_problems

pamb · January 5, 2023

Report error #1835672268

When I try to insert into google doc - I get a message Zotero updating your document- but nothing updates.

In word I do not see a zotero tab along the top ribbon.

dstillman · January 5, 2023

Google Docs: Make sure the citation dialog isn't just appearing behind your other windows. That's the most likely cause of this. The citation dialog window is part of the Zotero app.

If you're sure it's not that, try disabling any other browser extensions and reloading Google Docs. If that doesn't help, restart your browser and Zotero and provide Debug IDs (different from a Report ID) from Zotero and from the Zotero Connector for an attempt that stalls.

Word: See https://www.zotero.org/support/word_processor_plugin_troubleshooting#zotero_toolbar_doesn_t_appear