Upgrade StorageZotero continually crashing
I have been importing references from OVID searches to a group Zotero library of eight folders on my lap-top (Windows 10) Zotero app. Just before I got the final references transferred it started crashing. The version other members of the group see (and the on-line version) is not the same as the one I have on my Zotero app - different numbers of references and transfer folders have not been deleted. A couple of the folders are large with over 20,000 references listed.
I went to my university IT help desk yesterday - they checked and reinstalled the software and believe that is all ok. They think the data is all there but that it is the synching/communication that is the problem. They wanted to copy the data and transfer to the on-line library, but it was not possible because it was continually crashing. I would be very grateful for any help as this has been a lot of work that we now can't access. Many thanks.
I went to my university IT help desk yesterday - they checked and reinstalled the software and believe that is all ok. They think the data is all there but that it is the synching/communication that is the problem. They wanted to copy the data and transfer to the on-line library, but it was not possible because it was continually crashing. I would be very grateful for any help as this has been a lot of work that we now can't access. Many thanks.
I have followed the instructions for a Report ID - the result is:
No errors have been logged since Zotero started.
version => 6.0.18, platform => Win32, oscpu => Windows NT 10.0; WOW64, locale => en-US, appName => Zotero, appVersion => 6.0.18, extensions => Zotero LibreOffice Integration (6.0.3.SA.6.0.18, extension), Zotero Word for Windows Integration (6.0.2.SA.6.0.18, extension)
I think it might be freezing because there is still a tick on the icon and there is no crash report, but the screen goes black so I am not sure. Even if I leave it, it does not return.
It happens within seconds when I click on any folder in the group library. I cannot open anything in the group library. It doesn't happen on my personal library.
This library isn't all that big, so it shouldn't take that long, but it might be performing some sort of unexpected cleanup operation. If this is a particularly slow computer or there's something slow about the disk (e.g., a hard drive instead of an SSD, a network share), it's possible there could be a lengthy delay.
My internet can be slow at home, but the same happens when I am at the university.
I will leave everything on today and tomorrow and see if it loads.
I have left everything running for the last 24 hours, but there is no change. In fact, I realise that I do not need to click on the group library for the screen to go blank 10-15 seconds after bring up Zotero.
I am working today so I can leave it to continue to try to load.
CPU 30%
memory 2,477.3 MB
But then disappears after approx 15 seconds when Zotero goes off screen
I'm not sure why it'd be using anywhere near that much memory for you, though, unless you did a lot of extremely large imports. Your online library has ~4000 top-level items, which shouldn't use anything near that much memory. Do you know roughly how many items you imported locally that haven't yet synced?
Again, we'll be addressing this memory limit on Windows in Zotero 7 next year, but this really isn't something that people with even very large libraries experience regularly report experiencing on Windows, so I'm not really sure what else to tell you.
I think it will be difficult to work out what has got to the on-line library and what has not. This is a new library so there was nothing before.
When you say 'carefully' - what do you mean? I imported one RIS folder from OVID at a time and checked the import had reached the library; I then moved the batch of references into the required folder, checked the number had transferred, then deleted the RIS file before doing the next import. I moved the references in batches of 500 or 1000 as I understood that it would be unlikely to work/ be too slow to move all at once. It seemed to work well until the very end when I tried to import the last 800 refs - it remained open and functioning until then. The on-line group library, and what the other members of the group see is not the same so the synching does not seem to have been up to date even before it kept closing at my end.
I will go back to my IT helpdesk with what you have said, but as far as I can see it looks like I am going to have to do all the imports again and use a different manager as we are having to do the work in this way - importing all refs in the searches and reviewing on the manager. I can't see how I could do it any differently on Zotero to be sure it won't do this again??