Can't synch Zotero library

Vclay
Whenever I try to synch my Zotero library on my mac I get this error (Error code: 367282279)

[JavaScript Error: "HTTP DELETE https://api.zotero.org/users/10397965/items?itemKey=83YNTRXK,L98DBMMJ,WPDIURWH,WPWXHD7E failed with status code 500:

An error occurred"]


[JavaScript Error: "Could not sync My Library -- too many retries" {file: "chrome://zotero/content/xpcom/sync/syncEngine.js" line: 200}]

What can I do about this?
  • dstillman
    Are you still seeing this?
  • Vclay
    unfortunately yes
  • dstillman
    edited November 15, 2022
    OK, so you use the iOS app, and there was a bug in a recent version that mistakenly allowed attachments to be converted directly to regular items (instead of just having you properly create parent items), and then another server bug that allowed those incorrectly converted items to be uploaded, and now your desktop app is trying to delete those items, and it's causing an error, because things are in a state that shouldn't exist.

    We're working on a more general fix here, but I've manually removed those items for you. Try the sync again now.
  • Vclay
    Perfect, it works again! Thank you so much for fixing it and for your quick help!
Sign In or Register to comment.