already done that no sucess removed spaces from file name checked for updates reinstalled ms word add in restarted word and zotero numerous times restarted computer gain n again still no sucess
Follow the steps to the end. As it says, they will by definition isolate or fix the problem, and also tell you how to provide more information to us if necessary.
Upgrade Storage
removed spaces from file name
checked for updates
reinstalled ms word add in
restarted word and zotero numerous times
restarted computer gain n again
still no sucess