Upgrade Storagecan't open zotero, here the error message. any help?
Hi!
I had to reboot my mac, now running with Monterey, and now when I open zotero it returns the following error message. tried to install it again (also the beta) but to no avail. any idea? thanks so much!
Incident Identifier: 08FB87AD-9B02-4EE7-95A5-2339CD60D731
CrashReporter Key: 9D5768F0-2955-0166-8826-0D09CEEA551C
Hardware Model: MacBookPro17,1
Process: zotero [6092]
Path: /Applications/Zotero.app/Contents/MacOS/zotero
Identifier: org.zotero.zotero
Version: 6.0.18 (6.0.18)
Code Type: X86-64 (Native)
Role: Background
Parent Process: launchd [1]
Coalition: org.zotero.zotero [8565]
Date/Time: 2022-11-12 13:10:27.2401 +0100
Launch Time: 2022-11-12 13:10:24.8947 +0100
OS Version: macOS 12.6.1 (21G217)
Release Type: User
Report Version: 104
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000001, 0x00007ff7ffe5f9b0
Exception Note: EXC_CORPSE_NOTIFY
Termination Reason: SIGNAL 5 Trace/BPT trap: 5
Terminating Process: exc handler [6092]
Triggered by Thread: 0
Thread 0 Crashed:
0 runtime 0x7ff7ffe5f9b0 0x7ff7ffe42000 + 121264
1 runtime 0x7ff7ffe5f394 0x7ff7ffe42000 + 119700
2 runtime 0x7ff7ffe570c4 0x7ff7ffe42000 + 86212
3 runtime 0x7ff7ffe45ae0 0x7ff7ffe42000 + 15072
4 ??? 0x3 ???
Thread 0 crashed with ARM Thread State (64-bit):
x0: 0x0000000000000000 x1: 0x0000000000000003 x2: 0x000000000000003c x3: 0x000000000000002c
x4: 0x0000000000000303 x5: 0x0000000000000000 x6: 0x0000000000000000 x7: 0x00000000000003e0
x8: 0x00007ff7ffe7d000 x9: 0x0000000000000000 x10: 0x0000000000000000 x11: 0x00007ff7ffe7d8f4
x12: 0x0000000000000000 x13: 0x0000000000000039 x14: 0x00007ff7ffe7d7a8 x15: 0x00007ff7ffe65818
x16: 0xffffffffffffffe1 x17: 0x00007ff7ffe6e6e1 x18: 0x0000000304bd009b x19: 0x00007ff7ffe732e1
x20: 0x00007ff7ffe6dba2 x21: 0x0000000000000063 x22: 0x00007ff7ffe6db96 x23: 0x0000000304bcf000
x24: 0x000000010840a2e0 x25: 0x0000000000000248 x26: 0x0000000000000009 x27: 0x00000002007ac1b8
x28: 0x0000000000000001 fp: 0x0000000304bcefc0 lr: 0x00007ff7ffe5f9a8
sp: 0x0000000304bcefa0 pc: 0x00007ff7ffe5f9b0 cpsr: 0x60001000
far: 0x0000000304bceff8 esr: 0xf2000001 (Breakpoint) brk 1
Binary Images:
0x7ff7ffe42000 - 0x7ff7ffe71fff runtime (*) <419e294c-6e25-389b-a0f2-b3d7c56a046e> /usr/libexec/rosetta/runtime
0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???
Error Formulating Crash Report:
dyld_process_snapshot_get_shared_cache failed
EOF
Full Report
{"app_name":"zotero","timestamp":"2022-11-12 13:10:27.00 +0100","app_version":"6.0.18","slice_uuid":"961c48d9-7b89-3eeb-a346-cb3ef17e66d8","build_version":"6.0.18","platform":0,"bundleID":"org.zotero.zotero","share_with_app_devs":1,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.6.1 (21G217)","incident_id":"08FB87AD-9B02-4EE7-95A5-2339CD60D731","name":"zotero"}
{
"uptime" : 1900,
"procLaunch" : "2022-11-12 13:10:24.8947 +0100",
"procRole" : "Background",
"version" : 2,
"userID" : 501,
"deployVersion" : 210,
"modelCode" : "MacBookPro17,1",
"procStartAbsTime" : 46949138293,
"coalitionID" : 8565,
"osVersion" : {
"train" : "macOS 12.6.1",
"build" : "21G217",
"releaseType" : "User"
},
"captureTime" : "2022-11-12 13:10:27.2401 +0100",
"incident" : "08FB87AD-9B02-4EE7-95A5-2339CD60D731",
"bug_type" : "309",
"pid" : 6092,
"procExitAbsTime" : 47004698762,
"translated" : true,
"cpuType" : "X86-64",
"procName" : "zotero",
"procPath" : "\/Applications\/Zotero.app\/Contents\/MacOS\/zotero",
"bundleInfo" : {"CFBundleShortVersionString":"6.0.18","CFBundleVersion":"6.0.18","CFBundleIdentifier":"org.zotero.zotero"},
"storeInfo" : {"deviceIdentifierForVendor":"5D3214B0-4099-54C1-8287-77A55806384D","thirdParty":true},
"parentProc" : "launchd",
"parentPid" : 1,
"coalitionName" : "org.zotero.zotero",
"crashReporterKey" : "9D5768F0-2955-0166-8826-0D09CEEA551C",
"sip" : "enabled",
"isCorpse" : 1,
"exception" : {"codes":"0x0000000000000001, 0x00007ff7ffe5f9b0","rawCodes":[1,140703126911408],"type":"EXC_BREAKPOINT","signal":"SIGTRAP"},
"termination" : {"flags":0,"code":5,"namespace":"SIGNAL","indicator":"Trace\/BPT trap: 5","byProc":"exc handler","byPid":6092},
"extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
"faultingThread" : 0,
"threads" : [{"triggered":true,"id":63518,"threadState":{"x":[{"value":0},{"value":3},{"value":60},{"value":44},{"value":771},{"value":0},{"value":0},{"value":992},{"value":140703127031808},{"value":0},{"value":0},{"value":140703127034100,"symbolLocation":140,"symbol":"__crashreporter_info__"},{"value":0},{"value":57},{"value":140703127033768},{"value":140703126935576},{"value":18446744073709551585},{"value":140703126972129},{"value":12964397211},{"value":140703126991585},{"value":140703126969250},{"value":99},{"value":140703126969238},{"value":12964392960},{"value":4433421024},{"value":584},{"value":9},{"value":8597979576,"symbolLocation":0,"symbol":"dyld_all_image_infos"},{"value":1}],"flavor":"ARM_THREAD_STATE64","lr":{"value":140703126911400},"cpsr":{"value":1610616832},"fp":{"value":12964392896},"sp":{"value":12964392864},"esr":{"value":4060086273,"description":"(Breakpoint) brk 1"},"pc":{"value":140703126911408,"matchesCrashFrame":1},"far":{"value":12964392952}},"frames":[{"imageOffset":121264,"imageIndex":0},{"imageOffset":119700,"imageIndex":0},{"imageOffset":86212,"imageIndex":0},{"imageOffset":15072,"imageIndex":0},{"imageOffset":3,"imageIndex":1}]}],
"usedImages" : [
{
"source" : "P",
"arch" : "arm64",
"base" : 140703126790144,
"size" : 196608,
"uuid" : "419e294c-6e25-389b-a0f2-b3d7c56a046e",
"path" : "\/usr\/libexec\/rosetta\/runtime",
"name" : "runtime"
},
{
"size" : 0,
"source" : "A",
"base" : 0,
"uuid" : "00000000-0000-0000-0000-000000000000"
}
],
"vmSummary" : "ReadOnly portion of Libraries: Total=840K resident=0K(0%) swapped_out_or_unallocated=840K(100%)\nWritable regions: Total=136.1M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=136.1M(100%)\n\n VIRTUAL REGION \nREGION TYPE SIZE COUNT (non-coalesced) \n=========== ======= ======= \nRosetta Generic 8K 2 \nRosetta IndirectBranch (reserved) 32K 1 reserved VM address space (unallocated)\nRosetta JIT 128.0M 1 \nSTACK GUARD 56.0M 1 \nStack 8176K 1 \nVM_ALLOCATE (reserved) 28K 3 reserved VM address space (unallocated)\n__DATA 80K 3 \n__DATA_CONST 80K 1 \n__LINKEDIT 240K 4 \n__TEXT 624K 2 \nmapped file 416K 7 \n=========== ======= ======= \nTOTAL 193.5M 26 \nTOTAL, minus reserved VM space 193.4M 26 \n",
"legacyInfo" : {
"threadTriggered" : {
}
},
"trialInfo" : {
"rollouts" : [
],
"experiments" : [
]
},
"reportNotes" : [
"dyld_process_snapshot_get_shared_cache failed"
]
}
I had to reboot my mac, now running with Monterey, and now when I open zotero it returns the following error message. tried to install it again (also the beta) but to no avail. any idea? thanks so much!
Incident Identifier: 08FB87AD-9B02-4EE7-95A5-2339CD60D731
CrashReporter Key: 9D5768F0-2955-0166-8826-0D09CEEA551C
Hardware Model: MacBookPro17,1
Process: zotero [6092]
Path: /Applications/Zotero.app/Contents/MacOS/zotero
Identifier: org.zotero.zotero
Version: 6.0.18 (6.0.18)
Code Type: X86-64 (Native)
Role: Background
Parent Process: launchd [1]
Coalition: org.zotero.zotero [8565]
Date/Time: 2022-11-12 13:10:27.2401 +0100
Launch Time: 2022-11-12 13:10:24.8947 +0100
OS Version: macOS 12.6.1 (21G217)
Release Type: User
Report Version: 104
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000001, 0x00007ff7ffe5f9b0
Exception Note: EXC_CORPSE_NOTIFY
Termination Reason: SIGNAL 5 Trace/BPT trap: 5
Terminating Process: exc handler [6092]
Triggered by Thread: 0
Thread 0 Crashed:
0 runtime 0x7ff7ffe5f9b0 0x7ff7ffe42000 + 121264
1 runtime 0x7ff7ffe5f394 0x7ff7ffe42000 + 119700
2 runtime 0x7ff7ffe570c4 0x7ff7ffe42000 + 86212
3 runtime 0x7ff7ffe45ae0 0x7ff7ffe42000 + 15072
4 ??? 0x3 ???
Thread 0 crashed with ARM Thread State (64-bit):
x0: 0x0000000000000000 x1: 0x0000000000000003 x2: 0x000000000000003c x3: 0x000000000000002c
x4: 0x0000000000000303 x5: 0x0000000000000000 x6: 0x0000000000000000 x7: 0x00000000000003e0
x8: 0x00007ff7ffe7d000 x9: 0x0000000000000000 x10: 0x0000000000000000 x11: 0x00007ff7ffe7d8f4
x12: 0x0000000000000000 x13: 0x0000000000000039 x14: 0x00007ff7ffe7d7a8 x15: 0x00007ff7ffe65818
x16: 0xffffffffffffffe1 x17: 0x00007ff7ffe6e6e1 x18: 0x0000000304bd009b x19: 0x00007ff7ffe732e1
x20: 0x00007ff7ffe6dba2 x21: 0x0000000000000063 x22: 0x00007ff7ffe6db96 x23: 0x0000000304bcf000
x24: 0x000000010840a2e0 x25: 0x0000000000000248 x26: 0x0000000000000009 x27: 0x00000002007ac1b8
x28: 0x0000000000000001 fp: 0x0000000304bcefc0 lr: 0x00007ff7ffe5f9a8
sp: 0x0000000304bcefa0 pc: 0x00007ff7ffe5f9b0 cpsr: 0x60001000
far: 0x0000000304bceff8 esr: 0xf2000001 (Breakpoint) brk 1
Binary Images:
0x7ff7ffe42000 - 0x7ff7ffe71fff runtime (*) <419e294c-6e25-389b-a0f2-b3d7c56a046e> /usr/libexec/rosetta/runtime
0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???
Error Formulating Crash Report:
dyld_process_snapshot_get_shared_cache failed
EOF
Full Report
{"app_name":"zotero","timestamp":"2022-11-12 13:10:27.00 +0100","app_version":"6.0.18","slice_uuid":"961c48d9-7b89-3eeb-a346-cb3ef17e66d8","build_version":"6.0.18","platform":0,"bundleID":"org.zotero.zotero","share_with_app_devs":1,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.6.1 (21G217)","incident_id":"08FB87AD-9B02-4EE7-95A5-2339CD60D731","name":"zotero"}
{
"uptime" : 1900,
"procLaunch" : "2022-11-12 13:10:24.8947 +0100",
"procRole" : "Background",
"version" : 2,
"userID" : 501,
"deployVersion" : 210,
"modelCode" : "MacBookPro17,1",
"procStartAbsTime" : 46949138293,
"coalitionID" : 8565,
"osVersion" : {
"train" : "macOS 12.6.1",
"build" : "21G217",
"releaseType" : "User"
},
"captureTime" : "2022-11-12 13:10:27.2401 +0100",
"incident" : "08FB87AD-9B02-4EE7-95A5-2339CD60D731",
"bug_type" : "309",
"pid" : 6092,
"procExitAbsTime" : 47004698762,
"translated" : true,
"cpuType" : "X86-64",
"procName" : "zotero",
"procPath" : "\/Applications\/Zotero.app\/Contents\/MacOS\/zotero",
"bundleInfo" : {"CFBundleShortVersionString":"6.0.18","CFBundleVersion":"6.0.18","CFBundleIdentifier":"org.zotero.zotero"},
"storeInfo" : {"deviceIdentifierForVendor":"5D3214B0-4099-54C1-8287-77A55806384D","thirdParty":true},
"parentProc" : "launchd",
"parentPid" : 1,
"coalitionName" : "org.zotero.zotero",
"crashReporterKey" : "9D5768F0-2955-0166-8826-0D09CEEA551C",
"sip" : "enabled",
"isCorpse" : 1,
"exception" : {"codes":"0x0000000000000001, 0x00007ff7ffe5f9b0","rawCodes":[1,140703126911408],"type":"EXC_BREAKPOINT","signal":"SIGTRAP"},
"termination" : {"flags":0,"code":5,"namespace":"SIGNAL","indicator":"Trace\/BPT trap: 5","byProc":"exc handler","byPid":6092},
"extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
"faultingThread" : 0,
"threads" : [{"triggered":true,"id":63518,"threadState":{"x":[{"value":0},{"value":3},{"value":60},{"value":44},{"value":771},{"value":0},{"value":0},{"value":992},{"value":140703127031808},{"value":0},{"value":0},{"value":140703127034100,"symbolLocation":140,"symbol":"__crashreporter_info__"},{"value":0},{"value":57},{"value":140703127033768},{"value":140703126935576},{"value":18446744073709551585},{"value":140703126972129},{"value":12964397211},{"value":140703126991585},{"value":140703126969250},{"value":99},{"value":140703126969238},{"value":12964392960},{"value":4433421024},{"value":584},{"value":9},{"value":8597979576,"symbolLocation":0,"symbol":"dyld_all_image_infos"},{"value":1}],"flavor":"ARM_THREAD_STATE64","lr":{"value":140703126911400},"cpsr":{"value":1610616832},"fp":{"value":12964392896},"sp":{"value":12964392864},"esr":{"value":4060086273,"description":"(Breakpoint) brk 1"},"pc":{"value":140703126911408,"matchesCrashFrame":1},"far":{"value":12964392952}},"frames":[{"imageOffset":121264,"imageIndex":0},{"imageOffset":119700,"imageIndex":0},{"imageOffset":86212,"imageIndex":0},{"imageOffset":15072,"imageIndex":0},{"imageOffset":3,"imageIndex":1}]}],
"usedImages" : [
{
"source" : "P",
"arch" : "arm64",
"base" : 140703126790144,
"size" : 196608,
"uuid" : "419e294c-6e25-389b-a0f2-b3d7c56a046e",
"path" : "\/usr\/libexec\/rosetta\/runtime",
"name" : "runtime"
},
{
"size" : 0,
"source" : "A",
"base" : 0,
"uuid" : "00000000-0000-0000-0000-000000000000"
}
],
"vmSummary" : "ReadOnly portion of Libraries: Total=840K resident=0K(0%) swapped_out_or_unallocated=840K(100%)\nWritable regions: Total=136.1M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=136.1M(100%)\n\n VIRTUAL REGION \nREGION TYPE SIZE COUNT (non-coalesced) \n=========== ======= ======= \nRosetta Generic 8K 2 \nRosetta IndirectBranch (reserved) 32K 1 reserved VM address space (unallocated)\nRosetta JIT 128.0M 1 \nSTACK GUARD 56.0M 1 \nStack 8176K 1 \nVM_ALLOCATE (reserved) 28K 3 reserved VM address space (unallocated)\n__DATA 80K 3 \n__DATA_CONST 80K 1 \n__LINKEDIT 240K 4 \n__TEXT 624K 2 \nmapped file 416K 7 \n=========== ======= ======= \nTOTAL 193.5M 26 \nTOTAL, minus reserved VM space 193.4M 26 \n",
"legacyInfo" : {
"threadTriggered" : {
}
},
"trialInfo" : {
"rollouts" : [
],
"experiments" : [
]
},
"reportNotes" : [
"dyld_process_snapshot_get_shared_cache failed"
]
}
Deleting the app from Applications completely, restarting your Mac, and reinstalling it from the download page might help. There also could be some third-party utility running on your computer that's interfering, though that's less likely.
If nothing else works, you can try upgrading to Ventura, though obviously tons of people run Zotero on Monterey 12.6.1 on M1 Macs.
The app wouldn't work and I wasn't prompted to install Rosetta (2, because I run on M1).
But after your suggestion I just typed "how to install rosetta", copied a couple of codes, and typed into the terminal. it worked!