insert reference failure

NathalieSamy
When I "add a note" I don't have anymore the zotero red window and I can't scroll through my library references: I have a golden window and can only write a normal note, as in the word's note.

id error: 502562686


  • dstillman
    You're looking for Add/Edit Citation, not Add Note, which is something different.

    https://www.zotero.org/blog/zotero-6/#adding_notes_to_word_processors
  • NathalieSamy
    Well... nor "Add/Edit citation" nor "Add note" are working any more. I have tried to desinstall and re-install Zotero but it is still the same.
    I don't get the red box with the red Z. I can't scroll.
    I have a plain golden box with nothing inside.
  • dstillman
    edited November 6, 2022
    No, only Add Note shows a yellow bar, and it will let you search for notes in your library.

    Add/Edit Citation shows the same red bar it has always shown. There's no way that Add/Edit Citation would show the yellow bar.

    If something else is happening when you click Add/Edit Citation, you'd have to say more.
  • dstillman
    edited November 6, 2022
    If it helps, you can take a screen recording that shows what you're referring to, upload it somewhere (Google Drive, Dropbox, etc.), and provide a link here.
  • NathalieSamy
    Thanks! I don't know how to make a screen recording.
    Here are my screenshots
    https://docs.google.com/document/d/1mCy3PgyO9XYQgUbcFDXqI0cufZPoGoaBEDsa8r3i5Ao/edit?usp=sharing
  • dstillman
    edited November 6, 2022
    OK, again, you're not getting the yellow bar when you click Add/Edit Citation. You're only getting it when you click Add Note. If the yellow bar is open and you don't close it and just click Add/Edit Citation, it might bring the yellow bar to the front, but I promise you the yellow bar is only from clicking Add Note.

    What happened is that you enabled the classic citation dialog in the Cite pane of the preferences, so that's what you're seeing when you click Add/Edit Citation. If you want the default citation dialog — the red bar — instead, you should disable the classic citation dialog in the preferences.
  • NathalieSamy
    Ok, I understand. How can I disable it?
    Preferences > cite >?
  • dstillman
    → Word Processors → "Use classic Add Citation dialog"

    https://www.zotero.org/support/preferences/cite#word_processors

    This is disabled by default, so you enabled this at some point.
  • NathalieSamy
    I still can't get the red bar, but thanks to your answer I understand the problem with the yellow bar and I'm more confortable now with the classic view.
    I will manage... Thanks a lot!!!
  • NathalieSamy
    OK sorry! I've got the red bar again!!!!
    Thanks!!!!
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