Zotero experienced an error updating your document.

jlentz1
Hello,

I'm having this issue and need to be walked through the troubleshooting. I followed the instructions and still having issues. I am on a deadline!

"Zotero experienced an error updating your document."

Thank you!
  • jlentz1
    Hello, please help me! Thanks!
  • adamsmith
    The relevant troubleshooting steps are here: https://www.zotero.org/support/kb/debugging_broken_documents

    If these aren't clear, we'd need more specific questions. Otherwise, we'd need you to tell us what you're seeing and provide the information specified there.
  • jlentz1
    I followed the directions and still experiencing the same problem. I restarted, I uninstalled, I opened a new document, etc. Still not working. Why is there no phone help?
  • jlentz1
    Every time I copy and paste the text into a new doc, it works. But then, when I open up my dissertation, the issue repeats.
  • jlentz1
    I'm sorry, this is ridiculous! I pay money to use this service, and I keep getting those errors message with no help!
  • adomasven
    You need to follow the instructions on the page linked above and if none of the steps help, provide the request at the bottom of the troubleshooting instructions. There is no phone support but we will help you if you provide the information that we need.
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