Cannot cite in new or used documents in Google Docs
Report ID : 63565985
so while im typing my works, when im about to do cite some words, the citation just stop working, and it says "Zotero experienced an error updating your document."
any help?
so while im typing my works, when im about to do cite some words, the citation just stop working, and it says "Zotero experienced an error updating your document."
any help?
This discussion has been closed.
Sorry, we're currently having a problem with Google Docs integration v1.
For now, you can fix this by enabling Google Docs integration v2:
1) Open the Zotero Connector preferences — right-click on the "Save to Zotero" button in your browser toolbar and click Options or Preferences
2) Click on the Advanced tab
3) Enable Google Docs Integration v2
4) Reload Google Docs
You should then be able to use the Google Docs plugin normally (and it should actually be much faster). If you encounter any problems after enabling v2, let us know in a separate thread.
You can also install Zotero Connector 5.0.100 for Firefox, which should work normally with either version.
This should be fixed in 5.0.100 for Chrome and Edge once they're approved by Google and Microsoft, which should happen within the next 24 hours.
Sorry for the disruption.
[Admin note: Upgrading storage wouldn't have had any effect on this. Google Docs integration has nothing to do with Zotero Storage. — D.S.]
Chrome, Firefox, and Edge should all be working with 5.0.100 or later, and Safari should be working as long as you're using Zotero 6.0.17.
If you're using Chrome, Firefox, and Edge, you may want to switch back to v1, as there's a Google bug that can cause errors with v2 in some documents (which is why it's not yet the default). If you're still having trouble with v1, please provide a Debug ID from the Zotero Connector for reloading Google Docs and trying to cite.
Report ID: 1872731941
v2 is a new, much faster version of the plugin, but it unfortunately doesn't work in all documents due to a Google bug. v2 happened to avoid the outage yesterday, so we temporarily advised turning it on as a workaround, but it's now generally better to leave it off until Google fixes the bug.
If you're still having trouble, please start a new thread.