Cannot add new references to zotero

Mélanie Pernak
I upgraded my storage to 2Go to add more references but it seems that i still have a problem between the extension and javascript. I removed the extension and add again in Chrome but it's the same. I cannot add new ref into my library.

Here is the report error from zotero extension when i clicked on options -> advanced

[JavaScript Error: "Error: Only 0 translators present in cache. Resetting
at Object.init (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/translators.js:85:20)
at Object.update (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/translators.js:264:47)
at Object.update (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/repo.js:102:29)
at async chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/repo.js:49:6"]

[JavaScript Error: "TypeError: Cannot read properties of undefined (reading '144')
at Object.injectScripts (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/background.js:327:45)
at chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/background.js:266:36"]

Need help please
Thanks
  • dstillman
    What's the actual problem you're experiencing?

    https://www.zotero.org/support/reporting_problems#provide_steps_to_reproduce
  • Mélanie Pernak
    Here is the ID : 718479272
  • Mélanie Pernak
    I cannot add new references into my library :

    steps to reproduce :
    1) start zotero
    2) start chrome and search for an article on pubmed
    3) click on the plug-in to save o zotero (writen "web page with snapshot")
    4) reference not added
  • Mélanie Pernak
    Here is the new ID :203314288

    1) start zotero
    2) start chrome and search for an article on pubmed
    3) click on the plug-in to save o zotero (writen "web page with snapshot")
    4) reference not added
    5) I removed the extension
    6) I added the extension again for Chrome
    7) I clicked on the plug to add a new reference but the reference is not added in my library
    8) I checked on the report error in the extension options and i have a message from javascript saying :

    [JavaScript Error: "TypeError: Cannot read properties of undefined (reading '247')
    at Object.injectScripts (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/background.js:327:45)
    at chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/background.js:266:36"]

    So the problem comes from java but i don't know how to fix it

    Can you help me please
  • dstillman
    What's the exact URL you're trying to save from, and what exactly happens when you click the save button? "the reference is not added in my library" isn't sufficient.
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