Sync "Request timed out"

Alanwak3
error report:654503109
It just went wrong on my windows PC, but there was nothing wrong on my MacBook.
  • dstillman
    Can you provide a Debug ID (different from a Report ID) for a sync that fails?
  • Alanwak3
    edited October 18, 2022
    The debug ID from zotero connect is D1521668480

    And the text in console is pasted below:

    [error report removed — D.S.]
  • dstillman
    edited October 18, 2022
    No, that's a Debug ID from the Zotero Connector and a pasted Zotero error report. We need a Debug ID from Zotero for the sync that you're reporting a problem with.
  • Alanwak3
    D1824277098
    This is the ID from Debug Output submitted.
  • dstillman
    (3)(+0000000): HTTP GET https://api.zotero.org/keys/current

    (3)(+0030022): [ConcurrentCaller] Error in function (0/4, 0 in queue)

    (1)(+0000002): Error: Request timed out
    I'm afraid that's just your network connection to our sync servers being blocked and timing out after 30 seconds.

    If you can load https://api.zotero.org/ in a browser and see "Nothing to see here.", your Zotero app may be connecting differently from the rest of your system. See Connection Error. (It's clearly not entirely blocked, though, since you can submit error reports.)
  • Alanwak3
    Thanks for your help , I will try to fix the network connection.
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