Some annotations don't sync
I have been annotating a PDF on my laptop in Zotero Preview
Later, I went on my desktop and opened the file in Zotero Preview.
Only some of the annotations were synced.
I tried to add more annotations (on either side, laptop or desktop) to force synchronization, but only the additional annotations that I made get synced.
The ones on my laptop that were missing on my desktop are still missing.
Do you know what could be happening?
On my iPad, I can see the annotations that are missing on my desktop, I have the same annotations as on my laptop.
Thank you very much for all your work with Zotero and for helping the community. I've really enjoyed Zotero 6 so far :)
Desktop: Zotero 6.0.13
Laptop: Zotero 6.0.13
iPad: 1.0.3 build 5
Later, I went on my desktop and opened the file in Zotero Preview.
Only some of the annotations were synced.
I tried to add more annotations (on either side, laptop or desktop) to force synchronization, but only the additional annotations that I made get synced.
The ones on my laptop that were missing on my desktop are still missing.
Do you know what could be happening?
On my iPad, I can see the annotations that are missing on my desktop, I have the same annotations as on my laptop.
Thank you very much for all your work with Zotero and for helping the community. I've really enjoyed Zotero 6 so far :)
Desktop: Zotero 6.0.13
Laptop: Zotero 6.0.13
iPad: 1.0.3 build 5
Assuming you mean the Zotero PDF reader, see Changes Not Syncing.
So, I checked all the possible reasons, and since I'm able to sync new annotations in this file between my desktop and my laptop:
- I'm really looking at the same file
- sync has completed
- there is no sync error.
- the library is set to sync
- I'm using the same account.
So I read the troubleshooting paragraph and I performed the following 3 tests:
- The debug is run on my desktop. I annotated the pdf on my laptop, then waited for it sync the annotation. It syncs the one I just added, but not the other ones (in the same file) I've been trying to sync.
Submitted with Debug ID D262848632
- The debug is run on my desktop. I deleted one of the annotations on my laptop, that won't sync on my desktop.
It synced on my desktop, and nothing new appeared.
Submitted with Debug ID D1039676698
- The debug is run on my desktop. This time, on my laptop, I added a comment to one of the annotations that doesn't sync to my desktop. Then, it synced on my desktop, and that annotation with a comment appeared, but still none of the other ones that are missing appeared.
Submitted with Debug ID D775138071
I hope there can be a clue of what's going on, inside one of these 3 debug logs.
If modifying an annotation causes it to sync, you can make some temporary change to them — e.g., adding a temporary tag to an item and dragging all annotations in the sidebar to it — to force a resync.
In a future version, we'll likely add the ability to force a full sync to fix situations like this more easily, but that's not possible at the moment.
Yes, I think a full resync would be very useful in that case.
Thank you for your help! :)
If so, can you provide the URL from the address bar when viewing the parent item in the web library, and also share a list of some of the annotations appearing online that haven't synced? (You can email to support@zotero.org with a link to this thread if you prefer. We'll respond here.)
So if I'm not mistaken, I go on the online library, I select the item, then I click on the Attachment tab on the right, then click on the pdf, then click on 'Open' below. It does open a new window, however I only see the loading circle and the page never loads. I tried on Firefox and Chrome, and neither works.
I also tried with various other pdfs.
If I click on 'Download' instead of 'Open', I get the error: 'Received error from Zotero server: Not found.' So this might explain why it can't load it.
My attachments are hosted on a webdav server.