Unable to sync my files on my new iPad

annwesha
It is showing the download option but it is not actually downloading the files.

Log id D709119786
  • dstillman
    edited August 26, 2022
    You don't appear to be trying to download a file in that debug output.

    Could you explain exactly what you're doing and what's happening, and provide another Debug ID?
  • annwesha
    Please find the new Debug id: D828524419

    Actually, I am clicking on the file. It then shows a sign for downloading (a circle kind of thing) but the file never gets downloaded.
  • annwesha
    Hi dstillman, thanks for all the help. I think I found the problem. I think it is because Box has stopped support for Webdav.
  • zyzzz
    Hi annwesha, even though the Box said it will no longer support the Webdav, we can still use it (see https://support.box.com/hc/en-us/articles/360043696414-WebDAV-with-Box). I was using Box Webdav to sync my files before Aug. 18, 2022, but after that, I had the same sync issue on my iPad and Macbook.
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