Zotero won't start

st
Hello,

when i wanted to work with zotero today i recognized a call sign over the button. When i try to start zotero it only says: "There was an error startig zotero" Also turning on debug logging brought no error message. The settings dialog , which i can reach over the addons page looks strange. Deinstalling and a new installation brought the same result. Please, can someone help me? I have to work :-/

Here are the screenshots of the settings dialog:
http://de.tinypic.com/m/5owfg0/2
http://de.tinypic.com/m/5owfg8/2
  • st
    Has no one an idea what i can try? :-/ I would really need zotero as soon as possible.

    Thanks
  • dstillman
    Follow the steps in the Advanced Instructions section of the Reporting Bugs page and let us know what appears in the Error Console.
  • noksagt
    You don't give much to go on. Enabling zotero.debug.log should provide output to you.

    The settings dialog doesn't show fields that need database info, so it may be a corruption issue & you could try repairing your database:
    https://www.zotero.org/utils/dbfix/

    But I'd double-check to make sure you were getting the debug logging as expected.
  • dstillman
    If there was a problem during Zotero startup, some of the fields in the prefs won't show up. So that part, at least, isn't a problem.
  • st
    Like i said... i think Debug Output gives no error. But i paste it after this message. I found out that it must have to do something with database. Because when i can start zotero again when i change die "Storage location", delete the folder ".mozilla/firefox/8c9c6ptb.default/extensions/zotero@chnm.gmu.edu" and restart firefox. But when i set my old "Storage Location" again Zotero has the same Problem...

    I will try now this advanced error logging. Here is what the debug output gives me:

    (3)(+0000000): Using data directory /home//Documents/Zotero

    (3)(+0000000): Opening database 'zotero'

    (3)(+0013627): Getting Zotero sync password

    (3)(+0000008): Opening database 'zotero'

    (3)(+0000529): Cached 17 styles in 58 ms

    (3)(+0000000): DATE: retrieved with algorithms: ({year:2009, month:6, day:14})

    (3)(+0000003): DATE: retrieved with algorithms: ({year:2008, month:8, day:16})

    (3)(+0000002): DATE: retrieved with algorithms: ({year:2008, month:4, day:13})

    (3)(+0000002): DATE: retrieved with algorithms: ({year:2009, month:8, day:13})
  • st
    Ok, i got an error from firefox error console:

    Fehler: [Exception... "Component returned failure code: 0x8052000e (NS_ERROR_FILE_IS_LOCKED) [mozIStorageService.openDatabase]" nsresult: "0x8052000e (NS_ERROR_FILE_IS_LOCKED)" location: "JS frame :: chrome://zotero/content/xpcom/db.js :: anonymous :: line 1055" data: no]
    Quelldatei: chrome://zotero/content/xpcom/zotero.js
    Zeile: 333

    Does this say something to you?
  • dstillman
    http://forums.zotero.org/discussion/7933/error-after-updating/#Item_3
  • st
    Like in this thread i updated firefox to 3.5.3. Zotero is still not working, but now i have a new error message:

    Fehler: [Exception... "Component returned failure code: 0x80630001 [mozIStorageService.openDatabase]" nsresult: "0x80630001 ()" location: "JS frame :: chrome://zotero/content/xpcom/db.js :: anonymous :: line 1055" data: no]
    Quelldatei: chrome://zotero/content/xpcom/zotero.js
    Zeile: 333
  • dstillman
    That's not what I was referring to. See my post on that thread and the threads I linked to from there.
  • st
    Ok, like it seems, my problem was too, that i used the directory with two computers. The other firefox was not open, but perhaps it wasn't correctly closed. Now i have another question to syncing but i think this is for a new thread.
    Thank you for help!

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