Syncronization

Insafben
Hello,

I can access my zotero account and the content of my library on the application, once I connect to the online platform, I can't find the content of my library. I have tried to synchronize the two but to no avail. Can you please tell me how to proceed to access the content on any computer?

Sincerely
  • dstillman
    As I told you via email, you'll want to see Changes Not Syncing.
  • Insafben
    Hello,

    I get this error every time I want to synchronize. However, I have checked each time the correct login and password.

    The Zotero synchronization server did not accept your username and password.

    Please check that you have entered your zotero.org credentials correctly in the Synchronization panel of Zotero Preferences.
  • dstillman
    You need to go to the Sync pane of the preferences, enter the correct username and password, and click Set Up Syncing.
  • Insafben
    This is what I did but each time it tells me that my identifiers are wrong. I'm sure they are correct though
  • dstillman
    You're almost certainly just not clicking "Set Up Syncing". You can't just close the preferences — you need to actually click "Set Up Syncing".

    If you're still having trouble, provide a Debug ID for clicking "Set Up Syncing".
  • Insafben
    I clicked on set synchronization, it shows me the following message:
    Error connecting to the server, please check your internet connection. But I have internet, the proof is that I am writing to you. Maybe it's a problem related to the authorization of my work system?
  • dstillman
    https://www.zotero.org/support/kb/connection_error
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