Zotero citations not working on Google Docs

Bladito
For a few weeks now every time I try citing something on Google Docs Zotero will immediately pop up a message saying that all my citations have been unlinked. I've tried removing everyone from the document, creating a new document, using a different account, re-installing the app, everything. I just don't know what to do anymore because it was working just fine before and all of a sudden decided it wasn't going to anymore.
  • dstillman Zotero Team
    Are you saying you're having trouble in a new, empty document, or just with an existing document?

    For an existing document with unlinked citations, see https://www.zotero.org/support/kb/google_docs_citations_unlinked to understand how this happens and how to recover from it.
  • Bladito
    Yes, I've checked that link, but the problem is not that it's unlinking citations, because there aren't any, since every time I try citing, it will say that they are unlinked. Plus this is happening both on existing documents and new ones :(
  • dstillman Zotero Team
    edited July 21, 2022
    Can you explain the exact steps you're taking in a new document and what's happening, and also provide Debug IDs from Zotero and the Zotero Connector for the operation?
  • Bladito
    I create a doc., write something, go to the Zotero tab and press the button "Add/edit citations", choose a citation style and then whatever document I want to use.
    Debug ID from Zotero: D83946483
    Debug ID from Zotero Connector: D54752803
  • adomasven Zotero Team
    Can you disable all other extensions in the browser except for Zotero Connector, restart the browser and try again? Does the issue persist? If so, can you submit a Report ID from the Zotero Connector?
  • Bladito
    Yes, the issue persisted. This is the report id fro, zotero connector 1284004261
  • adomasven Zotero Team
    Can you create a new user profile in Chrome and see if it's also broken there? Does it work in your existing profile if you go into Connector Preferences -> Advanced and check (or uncheck) the "Enable Google Docs Integration v2 (NEW)" checkbox (you will need to refresh the Google Docs page after toggling that checkbox)?
  • Bladito
    I tried creating a new google user profile and unchecking the Google Docs Integration V2 and still not working.
  • adomasven Zotero Team
    Open some document in the Google Docs with the Zotero Connector installed and press F12 (or Fn-F12). Developer tools should appear. Switch to the console tab. Are there any errors? Can you copy them and paste somewhere (like pastebin.com) and link them here?
  • Bladito
    DevTools failed to load source map: Could not load content for chrome-extension://gighmmpiobklfepjocnamgkkbiglidom/browser-polyfill.js.map: System error: net::ERR_FILE_NOT_FOUND

    That is the only thing it says
  • dstillman Zotero Team
    That shows you still having other extensions enabled, though. What about in the new profile?
  • Bladito
    my bad, I disabled them and tried again.

    Failed to load resource: net::ERR_FAILED
    translate.js:1089 Uncaught (in promise) Error: getTranslators: detection is already running
    at Zotero.Translate.Web. (translate.js:1089:45)
    at Zotero.Translate.Web.getTranslators (promise.js:36:17)
    at Object.init (inject.js:105:25)
    at inject.js:714:23
    invalid/:1 Failed to load resource: net::ERR_FAILED
    invalid/:1 Failed to load resource: net::ERR_FAILED
    invalid/:1 Failed to load resource: net::ERR_FAILED
    invalid/:1 Failed to load resource: net::ERR_FAILED
  • adomasven Zotero Team
    Sorry, we have not seen anything like this before. Could you copy the contents of the developer console after a failed attempt to insert a citation? Then could you temporarily install Firefox and see if you get the same issue there? Also, could you take a screen capture video of an attempt to insert a citation in a new document, upload it somewhere (like dropbox) and post a link here or send it to support@zotero.org with a link to this thread?
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